Call Queues

Queue configuration — strategy, members, timeout, and failure destination. Live stats on the Queue Stats report page.

💡 Queues distribute inbound calls across multiple agents. For sequential "hunt" behavior with a single ringing agent at a time, use a Hunt List instead.

Queue	Name	Strategy	Timeout	Max Wait	Members Ready	Member Exts	On Failure
700	Main Queue	ringall	20s	unlimited	4 of 4	101102103104	Voicemail after 60s
701	Billing Queue	hunt	15s	unlimited	2 of 2	103104	AR Rollover hunt