◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-main-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Dr. Kwon
69 calls · ext 202

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
202 Dr. Kwon 69 4:46 63.7%
101 Alice Morgan 49 4:57 72.1%
301 Grace Lee 42 2:53 92.1%
203 Emma Lopez 30 2:08 55.8%
102 Bob Chen 27 3:35 42.5%
201 Dr. Patel 23 4:27 80.9%
103 Carla Diaz 22 4:10 80.3%
104 Diego Nguyen 22 4:23 81.6%