◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-main-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
Export PDF
Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Carla Diaz
74 calls · ext 103

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
103 Carla Diaz 74 4:09 72.7%
202 Dr. Kwon 63 2:57 64.2%
201 Dr. Patel 57 2:08 94.6%
101 Alice Morgan 52 4:06 60.7%
104 Diego Nguyen 40 3:36 84.9%
102 Bob Chen 34 2:57 94.4%
203 Emma Lopez 34 3:48 59.8%
301 Grace Lee 29 4:32 63.2%