◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-billing-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
5
on roster for this scope
Unstaffed Hours (past 7d)
1
hours flagged as under-staffed
Missed Due to Gaps
1
estimated dropped calls
Top Agent
Claims Review
27 calls · ext 411

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

⚠ Coverage Gaps — Take Action

These hours had too few agents for the incoming call volume. Consider adding coverage or staggering lunches.
DayHourMissed CallsReason
Mon 13:00 1 Mid-afternoon spike outpaced staffing

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
411 Claims Review 27 4:16 80.5%
402 Raj Mehta 17 2:24 41.5%
404 Tom Novak 16 5:04 60.3%
410 Insurance Desk 13 3:07 85.9%
403 Sofia Rivera 8 2:59 56.0%