◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-billing-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
5
on roster for this scope
Unstaffed Hours (past 7d)
1
hours flagged as under-staffed
Missed Due to Gaps
2
estimated dropped calls
Top Agent
Insurance Desk
26 calls · ext 410

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

⚠ Coverage Gaps — Take Action

These hours had too few agents for the incoming call volume. Consider adding coverage or staggering lunches.
DayHourMissed CallsReason
Wed 13:00 2 End-of-day — agents logged out early

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
410 Insurance Desk 26 3:46 55.2%
411 Claims Review 24 2:55 60.3%
403 Sofia Rivera 18 2:58 89.5%
402 Raj Mehta 11 4:50 61.3%
404 Tom Novak 11 2:11 70.4%