◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-billing-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
5
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Sofia Rivera
19 calls · ext 403

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
403 Sofia Rivera 19 4:53 89.5%
411 Claims Review 19 3:45 45.1%
404 Tom Novak 17 3:42 52.4%
410 Insurance Desk 15 4:19 86.6%
402 Raj Mehta 11 5:14 51.6%