◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-surgery-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Sarah Brooks
26 calls · ext 110

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
110 Sarah Brooks 26 2:25 45.7%
130 Recovery Desk 25 4:27 77.1%
111 Marcus Tan 23 2:05 88.2%
115 OR-1 Nurse 17 3:58 47.9%
116 OR-2 Nurse 16 3:00 85.6%
131 Dr. Reyes 14 3:35 45.6%
112 Olivia Wade 10 3:10 48.8%
117 OR-3 Nurse 10 2:34 81.0%