◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-surgery-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Sarah Brooks
34 calls · ext 110

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
110 Sarah Brooks 34 5:12 90.7%
112 Olivia Wade 30 2:23 77.6%
111 Marcus Tan 27 5:09 77.5%
130 Recovery Desk 26 5:06 58.8%
115 OR-1 Nurse 23 5:02 80.6%
117 OR-3 Nurse 21 2:53 63.6%
116 OR-2 Nurse 20 3:50 74.3%
131 Dr. Reyes 14 2:15 71.4%