◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-surgery-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
OR-3 Nurse
33 calls · ext 117

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
117 OR-3 Nurse 33 3:10 75.1%
111 Marcus Tan 29 4:53 48.2%
112 Olivia Wade 26 5:11 51.6%
110 Sarah Brooks 18 4:50 51.4%
130 Recovery Desk 18 3:26 78.4%
115 OR-1 Nurse 17 4:31 69.9%
131 Dr. Reyes 16 4:56 89.6%
116 OR-2 Nurse 14 5:16 67.1%