◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights — acme-surgery-pbx

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
8
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Marcus Tan
26 calls · ext 111

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
ExtAgent CallsAvg Handle Utilization
111 Marcus Tan 26 4:45 76.1%
110 Sarah Brooks 24 2:00 48.8%
117 OR-3 Nurse 16 4:54 90.2%
116 OR-2 Nurse 14 4:45 66.2%
115 OR-1 Nurse 12 3:56 49.8%
112 Olivia Wade 10 4:17 87.6%
130 Recovery Desk 10 4:00 80.3%
131 Dr. Reyes 10 2:42 45.2%