| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 15:25:25 | 750 Surgery Intake | John Carter <908-555-0143> | 4:32 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:36:08 | 751 Recovery Hotline | Patient <856-555-0420> | 2:01 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:30:23 | 751 Recovery Hotline | Unknown <UNKNOWN> | 0:33 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:29:26 | 750 Surgery Intake | Patient <856-555-0420> | 2:29 | EXITEMPTY — no agents available |
| 2026-04-24 12:38:22 | 750 Surgery Intake | Jane Smith <732-555-0187> | 0:29 | TIMEOUT — max wait exceeded |
| 2026-04-24 12:27:24 | 750 Surgery Intake | Patient <856-555-0420> | 1:24 | TIMEOUT — max wait exceeded |
| 2026-04-24 12:03:56 | 750 Surgery Intake | Jane Smith <732-555-0187> | 0:06 | EXITEMPTY — no agents available |
| 2026-04-24 11:27:27 | 751 Recovery Hotline | Patient <856-555-0420> | 4:18 | ABANDON — caller hung up |
| 2026-04-24 10:05:25 | 751 Recovery Hotline | Jane Smith <732-555-0187> | 1:11 | TIMEOUT — max wait exceeded |
| 2026-04-24 09:52:41 | 751 Recovery Hotline | Jane Smith <732-555-0187> | 4:45 | TIMEOUT — max wait exceeded |
| 2026-04-24 09:40:21 | 751 Recovery Hotline | Patient <856-555-0420> | 1:16 | TIMEOUT — max wait exceeded |
| 2026-04-24 09:23:53 | 750 Surgery Intake | Unknown <UNKNOWN> | 1:50 | EXITEMPTY — no agents available |
| 2026-04-24 09:13:36 | 751 Recovery Hotline | Unknown <UNKNOWN> | 4:55 | EXITEMPTY — no agents available |
| 2026-04-24 08:35:07 | 750 Surgery Intake | Unknown <UNKNOWN> | 2:59 | EXITEMPTY — no agents available |
| 2026-04-24 08:33:40 | 750 Surgery Intake | Jane Smith <732-555-0187> | 3:17 | EXITWITHKEY — caller pressed key |