◉ DEMO MODE — All data is simulated for Acme Medical Group

Unanswered Queue Report

Queue calls that never reached an agent — abandoned, timed out, pressed exit key, or hit an empty queue.
Export CSV
⚠ 15 calls did not reach an agent in this period. Review patterns for staffing adjustments.
TimeQueueCaller Wait Before DropReason
2026-04-24 15:45:39 750 Surgery Center — Surgery Intake Patient <856-555-0420> 0:47 EXITWITHKEY — caller pressed key
2026-04-24 15:31:35 700 Main Clinic — Main Queue Patient <856-555-0420> 1:41 TIMEOUT — max wait exceeded
2026-04-24 14:58:29 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 4:52 EXITEMPTY — no agents available
2026-04-24 13:54:23 700 Main Clinic — Main Queue John Carter <908-555-0143> 3:24 EXITWITHKEY — caller pressed key
2026-04-24 13:17:59 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 3:22 TIMEOUT — max wait exceeded
2026-04-24 12:34:25 701 Main Clinic — Billing Queue Patient <856-555-0420> 1:02 EXITEMPTY — no agents available
2026-04-24 12:24:16 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 2:46 EXITEMPTY — no agents available
2026-04-24 11:38:49 751 Surgery Center — Recovery Hotline Jane Smith <732-555-0187> 3:16 EXITEMPTY — no agents available
2026-04-24 11:24:29 750 Surgery Center — Surgery Intake Unknown <UNKNOWN> 4:04 EXITEMPTY — no agents available
2026-04-24 10:38:17 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 4:27 TIMEOUT — max wait exceeded
2026-04-24 09:59:42 781 Billing Office — Insurance Queue Patient <856-555-0420> 3:47 EXITEMPTY — no agents available
2026-04-24 09:37:26 751 Surgery Center — Recovery Hotline Unknown <UNKNOWN> 1:58 ABANDON — caller hung up
2026-04-24 08:54:37 781 Billing Office — Insurance Queue John Carter <908-555-0143> 2:25 EXITEMPTY — no agents available
2026-04-24 08:46:32 780 Billing Office — Collections Queue Jane Smith <732-555-0187> 3:46 EXITEMPTY — no agents available
2026-04-24 08:21:05 780 Billing Office — Collections Queue Jane Smith <732-555-0187> 4:53 EXITWITHKEY — caller pressed key