| Recording | Scope | Duration | Used By | Last Modified | Actions |
|---|---|---|---|---|---|
|
Main Greeting
"Hi, thanks for calling Acme Medical — press 1 for appointments…"
|
Main Clinic | 0:18 | Main Menu IVR | 2026-03-12 | Re-record Rename |
|
After Hours Message
"Our offices are currently closed. Please press 1 for emergency…"
|
Main Clinic | 0:14 | After Hours Menu | 2026-03-12 | Re-record Rename |
|
Closed for Holiday
"Our offices are closed today for the holiday…"
|
Main Clinic | 0:11 | Holiday override | 2026-03-20 | Re-record Rename |
|
Please hold music
"Licensed hold music track"
|
Main Clinic | 2:45 | Queue 700, Queue 701 | 2025-11-04 | Re-record Rename |
|
Queue position message
"You are caller number [N] in the queue — approx wait [MM:SS]"
|
Main Clinic | 0:06 | Queue 700 | 2026-01-02 | Re-record Rename |
|
Surgery Center Welcome
"Thank you for calling Acme Surgery Center — for intake press 1"
|
Surgery Center | 0:17 | Surgery Intake Menu | 2026-04-01 | Re-record Rename |
|
OR Page Alert
"Attention OR staff, emergency page in Operating Room…"
|
Surgery Center | 0:05 | Ring Group 660 | 2026-03-28 | Re-record Rename |
|
Billing Welcome
"Thank you for calling Acme Billing — press 1 to pay…"
|
Billing Office | 0:12 | Billing Menu | 2026-02-15 | Re-record Rename |
|
Billing Closed Message
"Our billing office is closed — please call back between…"
|
Billing Office | 0:09 | Billing After Hours | 2026-02-15 | Re-record Rename |
|
Payment Confirmation
"Thank you. Your payment has been processed."
|
Billing Office | 0:04 | Payments sub-menu | 2026-02-15 | Re-record Rename |
|
Invalid entry
"That is not a valid option. Please try again."
|
Tenant-wide | 0:03 | All IVRs | 2025-10-22 | Re-record Rename |
|
Your call is important
"Your call is very important to us, please remain on the line…"
|
Tenant-wide | 0:07 | All queues | 2025-10-22 | Re-record Rename |
|
Voicemail full
"The mailbox for that extension is full. Goodbye."
|
Tenant-wide | 0:04 | Voicemail routing | 2025-10-22 | Re-record Rename |