◉ DEMO MODE — All data is simulated for Acme Medical Group

Call Volume Trends

When do calls actually come in? Peak hours, day-of-week patterns, and week-over-week direction — all in one view.
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Total Calls (7 days)
4,722
▼ 2.6% vs. last week
Peak Hour
09:00
Thu — 110 calls
Busiest Day
Thu
Staff up for this day each week
Top Queue
Surgery Center — Recovery Hotline
383 calls this week

Heatmap — Day × Hour (darker = more calls)

Low High

Week-over-Week Call Volume

Top Queues This Week

QueueCallsΔ vs. Last Week
751 Surgery Center — Recovery Hotline 383 ▲ 13.5%
700 Main Clinic — Main Queue 356 ▼ 24.4%
780 Billing Office — Collections Queue 313 ▲ 33.9%
701 Main Clinic — Billing Queue 273 ▼ 21.7%
781 Billing Office — Insurance Queue 223 ▲ 9.0%
750 Surgery Center — Surgery Intake 96 ▲ 22.3%