◉ DEMO MODE — All data is simulated for Acme Medical Group

Call Volume Trends

When do calls actually come in? Peak hours, day-of-week patterns, and week-over-week direction — all in one view.
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Total Calls (7 days)
4,654
▼ 1.6% vs. last week
Peak Hour
09:00
Fri — 109 calls
Busiest Day
Fri
Staff up for this day each week
Top Queue
Main Clinic — Main Queue
348 calls this week

Heatmap — Day × Hour (darker = more calls)

Low High

Week-over-Week Call Volume

Top Queues This Week

QueueCallsΔ vs. Last Week
700 Main Clinic — Main Queue 348 ▲ 12.5%
781 Billing Office — Insurance Queue 312 ▲ 25.1%
750 Surgery Center — Surgery Intake 304 ▲ 12.5%
780 Billing Office — Collections Queue 277 ▲ 16.4%
701 Main Clinic — Billing Queue 268 ▼ 4.2%
751 Surgery Center — Recovery Hotline 167 ▲ 0.2%