◉ DEMO MODE — All data is simulated for Acme Medical Group

Call Volume Trends

When do calls actually come in? Peak hours, day-of-week patterns, and week-over-week direction — all in one view.
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Total Calls (7 days)
4,916
▼ 2.1% vs. last week
Peak Hour
11:00
Mon — 110 calls
Busiest Day
Mon
Staff up for this day each week
Top Queue
Main Clinic — Main Queue
361 calls this week

Heatmap — Day × Hour (darker = more calls)

Low High

Week-over-Week Call Volume

Top Queues This Week

QueueCallsΔ vs. Last Week
700 Main Clinic — Main Queue 361 ▼ 9.6%
751 Surgery Center — Recovery Hotline 349 ▼ 1.3%
781 Billing Office — Insurance Queue 275 ▼ 5.7%
701 Main Clinic — Billing Queue 183 ▼ 24.9%
780 Billing Office — Collections Queue 147 ▲ 10.4%
750 Surgery Center — Surgery Intake 88 ▼ 2.9%