◉ DEMO MODE — All data is simulated for Acme Medical Group

Call Volume Trends

When do calls actually come in? Peak hours, day-of-week patterns, and week-over-week direction — all in one view.
Export PDF
Total Calls (7 days)
4,829
▼ 1.0% vs. last week
Peak Hour
10:00
Tue — 109 calls
Busiest Day
Tue
Staff up for this day each week
Top Queue
Surgery Center — Surgery Intake
332 calls this week

Heatmap — Day × Hour (darker = more calls)

Low High

Week-over-Week Call Volume

Top Queues This Week

QueueCallsΔ vs. Last Week
750 Surgery Center — Surgery Intake 332 ▲ 21.6%
701 Main Clinic — Billing Queue 330 ▲ 33.0%
751 Surgery Center — Recovery Hotline 201 ▲ 28.6%
780 Billing Office — Collections Queue 180 ▲ 32.3%
700 Main Clinic — Main Queue 117 ▲ 13.6%
781 Billing Office — Insurance Queue 107 ▼ 0.7%