◉ DEMO MODE — All data is simulated for Acme Medical Group

Answered Queue Report

Every queue call that reached an agent, with wait time before answer and talk time with the agent.
Export CSV
TimeQueueCallerAnswered By WaitTalk
2026-04-24 16:30:00 700 Main Clinic — Main Queue Dr. Thomas <732-555-0301> 104 Diego Nguyen 0:06 4:55
2026-04-24 16:01:42 781 Billing Office — Insurance Queue Dr. Thomas <732-555-0301> 411 Claims Review 1:45 9:33
2026-04-24 15:57:03 751 Surgery Center — Recovery Hotline Insurance <800-555-0199> 401 Front Desk 1:28 5:57
2026-04-24 15:50:53 750 Surgery Center — Surgery Intake Jane Smith <732-555-0187> 115 OR-1 Nurse 1:03 3:34
2026-04-24 15:25:40 750 Surgery Center — Surgery Intake Pharmacy <732-555-0404> 102 Bob Chen 1:47 6:50
2026-04-24 15:14:31 701 Main Clinic — Billing Queue Insurance <800-555-0199> 411 Claims Review 2:49 3:20
2026-04-24 15:05:34 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 204 Frank Williams 0:02 2:51
2026-04-24 14:55:48 700 Main Clinic — Main Queue John Carter <908-555-0143> 410 Insurance Desk 0:11 2:36
2026-04-24 14:07:08 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 117 OR-3 Nurse 1:01 2:45
2026-04-24 13:52:17 780 Billing Office — Collections Queue Dr. Thomas <732-555-0301> 102 Bob Chen 2:03 2:44
2026-04-24 13:51:24 780 Billing Office — Collections Queue Dr. Thomas <732-555-0301> 201 Dr. Patel 1:55 2:38
2026-04-24 13:46:11 751 Surgery Center — Recovery Hotline Insurance <800-555-0199> 112 Olivia Wade 1:59 4:28
2026-04-24 13:35:52 750 Surgery Center — Surgery Intake Jane Smith <732-555-0187> 102 Bob Chen 1:17 2:40
2026-04-24 13:35:10 781 Billing Office — Insurance Queue Patient <856-555-0420> 131 Dr. Reyes 1:38 8:24
2026-04-24 12:56:29 700 Main Clinic — Main Queue Dr. Thomas <732-555-0301> 203 Emma Lopez 2:53 6:06
2026-04-24 12:55:25 700 Main Clinic — Main Queue Jane Smith <732-555-0187> 201 Dr. Patel 3:00 7:45
2026-04-24 12:43:03 780 Billing Office — Collections Queue Patient <856-555-0420> 501 Conference Rm 1:56 0:42
2026-04-24 12:22:30 750 Surgery Center — Surgery Intake Patient <856-555-0420> 410 Insurance Desk 0:37 0:42
2026-04-24 12:06:07 781 Billing Office — Insurance Queue Pharmacy <732-555-0404> 301 Grace Lee 1:53 7:04
2026-04-24 12:01:01 700 Main Clinic — Main Queue Jane Smith <732-555-0187> 204 Frank Williams 1:39 3:48
2026-04-24 11:32:17 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 202 Dr. Kwon 1:29 8:19
2026-04-24 10:51:59 780 Billing Office — Collections Queue Insurance <800-555-0199> 401 Patricia Hughes 1:22 3:22
2026-04-24 10:13:07 780 Billing Office — Collections Queue Insurance <800-555-0199> 401 Patricia Hughes 0:11 2:10
2026-04-24 09:56:24 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 404 Tom Novak 1:47 7:15
2026-04-24 09:38:24 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 130 Recovery Desk 1:15 3:59
2026-04-24 09:28:53 751 Surgery Center — Recovery Hotline Dr. Thomas <732-555-0301> 101 Alice Morgan 1:49 9:04
2026-04-24 09:28:46 781 Billing Office — Insurance Queue Insurance <800-555-0199> 202 Dr. Kwon 2:01 9:41
2026-04-24 08:58:20 750 Surgery Center — Surgery Intake John Carter <908-555-0143> 111 Marcus Tan 0:39 3:04
2026-04-24 08:26:32 781 Billing Office — Insurance Queue Insurance <800-555-0199> 117 OR-3 Nurse 2:18 7:14
2026-04-24 08:01:19 781 Billing Office — Insurance Queue Dr. Thomas <732-555-0301> 301 Grace Lee 2:14 1:59