◉ DEMO MODE — All data is simulated for Acme Medical Group

Answered Queue Report

Every queue call that reached an agent, with wait time before answer and talk time with the agent.
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TimeQueueCallerAnswered By WaitTalk
2026-04-24 16:44:29 750 Surgery Center — Surgery Intake Pharmacy <732-555-0404> 401 Front Desk 2:06 1:30
2026-04-24 16:44:25 781 Billing Office — Insurance Queue Insurance <800-555-0199> 104 Diego Nguyen 2:56 2:15
2026-04-24 16:31:35 701 Main Clinic — Billing Queue Patient <856-555-0420> 116 OR-2 Nurse 1:26 7:01
2026-04-24 16:18:29 780 Billing Office — Collections Queue Patient <856-555-0420> 404 Tom Novak 0:11 8:29
2026-04-24 16:04:00 751 Surgery Center — Recovery Hotline Pharmacy <732-555-0404> 403 Sofia Rivera 1:08 9:15
2026-04-24 15:38:56 781 Billing Office — Insurance Queue Jane Smith <732-555-0187> 410 Insurance Desk 0:31 6:40
2026-04-24 15:12:54 780 Billing Office — Collections Queue Insurance <800-555-0199> 102 Bob Chen 0:04 7:57
2026-04-24 14:27:37 701 Main Clinic — Billing Queue Patient <856-555-0420> 101 Alice Morgan 2:39 5:22
2026-04-24 14:23:35 750 Surgery Center — Surgery Intake Dr. Thomas <732-555-0301> 302 Henry Park 2:40 9:38
2026-04-24 14:08:30 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 103 Carla Diaz 1:43 2:18
2026-04-24 13:29:52 700 Main Clinic — Main Queue Dr. Thomas <732-555-0301> 401 Patricia Hughes 2:27 8:46
2026-04-24 13:17:51 751 Surgery Center — Recovery Hotline Dr. Thomas <732-555-0301> 302 Henry Park 0:23 8:00
2026-04-24 13:16:51 780 Billing Office — Collections Queue Jane Smith <732-555-0187> 104 Diego Nguyen 0:05 8:13
2026-04-24 13:00:36 750 Surgery Center — Surgery Intake Pharmacy <732-555-0404> 401 Patricia Hughes 1:55 5:12
2026-04-24 12:54:30 750 Surgery Center — Surgery Intake Patient <856-555-0420> 115 OR-1 Nurse 0:28 6:50
2026-04-24 12:40:44 700 Main Clinic — Main Queue John Carter <908-555-0143> 103 Carla Diaz 2:52 8:45
2026-04-24 11:43:43 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 203 Emma Lopez 0:29 5:12
2026-04-24 11:42:20 750 Surgery Center — Surgery Intake Insurance <800-555-0199> 301 Grace Lee 2:52 1:15
2026-04-24 11:31:12 750 Surgery Center — Surgery Intake Pharmacy <732-555-0404> 103 Carla Diaz 0:25 2:51
2026-04-24 11:16:46 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 410 Insurance Desk 0:58 5:28
2026-04-24 11:11:55 701 Main Clinic — Billing Queue John Carter <908-555-0143> 302 Henry Park 0:06 9:29
2026-04-24 10:54:05 701 Main Clinic — Billing Queue Insurance <800-555-0199> 103 Carla Diaz 0:04 4:13
2026-04-24 10:39:04 781 Billing Office — Insurance Queue Patient <856-555-0420> 401 Front Desk 1:03 6:11
2026-04-24 10:37:52 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 131 Dr. Reyes 1:17 4:24
2026-04-24 09:59:05 700 Main Clinic — Main Queue Insurance <800-555-0199> 130 Recovery Desk 0:09 5:38
2026-04-24 09:42:37 780 Billing Office — Collections Queue Pharmacy <732-555-0404> 302 Henry Park 1:43 9:17
2026-04-24 08:47:50 780 Billing Office — Collections Queue Patient <856-555-0420> 501 Conference Rm 2:49 4:16
2026-04-24 08:23:54 751 Surgery Center — Recovery Hotline Pharmacy <732-555-0404> 401 Front Desk 2:03 5:35
2026-04-24 08:20:36 700 Main Clinic — Main Queue Insurance <800-555-0199> 203 Emma Lopez 0:26 7:42
2026-04-24 08:09:09 700 Main Clinic — Main Queue Jane Smith <732-555-0187> 131 Dr. Reyes 0:17 1:51