◉ DEMO MODE — All data is simulated for Acme Medical Group

Answered Queue Report

Every queue call that reached an agent, with wait time before answer and talk time with the agent.
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TimeQueueCallerAnswered By WaitTalk
2026-04-24 16:42:06 780 Billing Office — Collections Queue Insurance <800-555-0199> 302 Henry Park 1:22 9:38
2026-04-24 16:19:23 780 Billing Office — Collections Queue John Carter <908-555-0143> 203 Emma Lopez 0:40 6:26
2026-04-24 16:07:34 781 Billing Office — Insurance Queue Dr. Thomas <732-555-0301> 103 Carla Diaz 2:47 5:49
2026-04-24 15:49:44 750 Surgery Center — Surgery Intake Insurance <800-555-0199> 501 Conference Rm 2:52 6:53
2026-04-24 15:35:20 751 Surgery Center — Recovery Hotline John Carter <908-555-0143> 204 Frank Williams 1:00 7:36
2026-04-24 15:35:06 700 Main Clinic — Main Queue Jane Smith <732-555-0187> 301 Grace Lee 1:28 1:06
2026-04-24 15:31:16 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 203 Emma Lopez 2:49 9:38
2026-04-24 15:19:07 701 Main Clinic — Billing Queue John Carter <908-555-0143> 111 Marcus Tan 1:29 8:38
2026-04-24 15:15:15 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 104 Diego Nguyen 0:49 4:43
2026-04-24 15:05:23 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 115 OR-1 Nurse 2:00 4:30
2026-04-24 14:35:30 701 Main Clinic — Billing Queue Insurance <800-555-0199> 411 Claims Review 1:48 1:44
2026-04-24 14:27:09 751 Surgery Center — Recovery Hotline Jane Smith <732-555-0187> 401 Front Desk 0:20 4:31
2026-04-24 14:17:08 750 Surgery Center — Surgery Intake Pharmacy <732-555-0404> 403 Sofia Rivera 0:02 9:46
2026-04-24 13:59:40 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 117 OR-3 Nurse 1:17 1:17
2026-04-24 13:56:45 780 Billing Office — Collections Queue Insurance <800-555-0199> 301 Grace Lee 0:17 1:07
2026-04-24 13:54:57 750 Surgery Center — Surgery Intake Insurance <800-555-0199> 117 OR-3 Nurse 1:40 2:04
2026-04-24 12:57:08 780 Billing Office — Collections Queue Dr. Thomas <732-555-0301> 130 Recovery Desk 1:52 5:09
2026-04-24 12:30:25 751 Surgery Center — Recovery Hotline John Carter <908-555-0143> 110 Sarah Brooks 2:59 3:24
2026-04-24 12:25:17 751 Surgery Center — Recovery Hotline Insurance <800-555-0199> 111 Marcus Tan 1:10 5:59
2026-04-24 12:15:15 781 Billing Office — Insurance Queue Insurance <800-555-0199> 401 Patricia Hughes 1:23 7:30
2026-04-24 11:43:38 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 501 Conference Rm 2:16 0:39
2026-04-24 11:21:07 750 Surgery Center — Surgery Intake Insurance <800-555-0199> 404 Tom Novak 0:04 3:41
2026-04-24 10:49:26 750 Surgery Center — Surgery Intake Jane Smith <732-555-0187> 411 Claims Review 2:48 2:50
2026-04-24 10:25:16 750 Surgery Center — Surgery Intake Patient <856-555-0420> 402 Raj Mehta 0:32 8:12
2026-04-24 10:01:28 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 110 Sarah Brooks 0:38 9:43
2026-04-24 09:22:17 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 110 Sarah Brooks 1:45 4:32
2026-04-24 09:21:10 780 Billing Office — Collections Queue John Carter <908-555-0143> 410 Insurance Desk 0:51 6:48
2026-04-24 08:30:17 700 Main Clinic — Main Queue Insurance <800-555-0199> 117 OR-3 Nurse 0:25 5:27
2026-04-24 08:20:51 750 Surgery Center — Surgery Intake Dr. Thomas <732-555-0301> 203 Emma Lopez 2:29 1:48
2026-04-24 08:15:08 781 Billing Office — Insurance Queue Pharmacy <732-555-0404> 201 Dr. Patel 2:50 9:02