◉ DEMO MODE — All data is simulated for Acme Medical Group

Answered Queue Report

Every queue call that reached an agent, with wait time before answer and talk time with the agent.
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TimeQueueCallerAnswered By WaitTalk
2026-04-24 16:58:09 751 Surgery Center — Recovery Hotline John Carter <908-555-0143> 130 Recovery Desk 1:44 4:12
2026-04-24 16:47:59 780 Billing Office — Collections Queue Pharmacy <732-555-0404> 402 Raj Mehta 2:39 5:03
2026-04-24 15:51:18 750 Surgery Center — Surgery Intake Jane Smith <732-555-0187> 402 Raj Mehta 0:53 0:54
2026-04-24 15:15:44 781 Billing Office — Insurance Queue Pharmacy <732-555-0404> 401 Patricia Hughes 2:43 1:28
2026-04-24 15:15:42 701 Main Clinic — Billing Queue Dr. Thomas <732-555-0301> 131 Dr. Reyes 1:34 5:14
2026-04-24 14:42:56 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 104 Diego Nguyen 1:39 7:00
2026-04-24 14:34:38 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 111 Marcus Tan 0:19 5:47
2026-04-24 13:47:29 780 Billing Office — Collections Queue Insurance <800-555-0199> 112 Olivia Wade 2:11 1:37
2026-04-24 13:39:26 751 Surgery Center — Recovery Hotline Pharmacy <732-555-0404> 203 Emma Lopez 2:04 9:34
2026-04-24 13:27:30 780 Billing Office — Collections Queue Dr. Thomas <732-555-0301> 402 Raj Mehta 2:08 7:37
2026-04-24 12:47:58 701 Main Clinic — Billing Queue Pharmacy <732-555-0404> 115 OR-1 Nurse 0:08 8:37
2026-04-24 12:16:58 781 Billing Office — Insurance Queue Pharmacy <732-555-0404> 111 Marcus Tan 2:53 5:18
2026-04-24 11:49:55 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 501 Conference Rm 0:21 8:27
2026-04-24 11:46:42 781 Billing Office — Insurance Queue Patient <856-555-0420> 204 Frank Williams 2:36 5:48
2026-04-24 11:07:15 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 202 Dr. Kwon 2:00 6:49
2026-04-24 10:58:04 781 Billing Office — Insurance Queue Jane Smith <732-555-0187> 411 Claims Review 2:24 2:41
2026-04-24 10:26:42 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 103 Carla Diaz 0:16 9:10
2026-04-24 10:23:33 780 Billing Office — Collections Queue Jane Smith <732-555-0187> 404 Tom Novak 2:14 5:50
2026-04-24 10:05:12 751 Surgery Center — Recovery Hotline Patient <856-555-0420> 115 OR-1 Nurse 2:12 7:52
2026-04-24 09:59:30 700 Main Clinic — Main Queue Dr. Thomas <732-555-0301> 301 Grace Lee 1:24 6:34
2026-04-24 09:27:51 750 Surgery Center — Surgery Intake Jane Smith <732-555-0187> 102 Bob Chen 1:49 7:11
2026-04-24 09:24:39 780 Billing Office — Collections Queue John Carter <908-555-0143> 402 Raj Mehta 0:50 2:31
2026-04-24 09:17:57 700 Main Clinic — Main Queue Insurance <800-555-0199> 203 Emma Lopez 1:00 6:10
2026-04-24 09:10:00 701 Main Clinic — Billing Queue Insurance <800-555-0199> 110 Sarah Brooks 2:26 7:21
2026-04-24 09:09:40 700 Main Clinic — Main Queue Pharmacy <732-555-0404> 131 Dr. Reyes 2:52 7:23
2026-04-24 09:01:25 750 Surgery Center — Surgery Intake Insurance <800-555-0199> 410 Insurance Desk 0:11 9:07
2026-04-24 08:57:20 781 Billing Office — Insurance Queue Insurance <800-555-0199> 130 Recovery Desk 2:27 7:02
2026-04-24 08:46:09 751 Surgery Center — Recovery Hotline Jane Smith <732-555-0187> 411 Claims Review 0:50 9:22
2026-04-24 08:42:59 701 Main Clinic — Billing Queue Jane Smith <732-555-0187> 101 Alice Morgan 0:50 4:13
2026-04-24 08:32:54 781 Billing Office — Insurance Queue Insurance <800-555-0199> 201 Dr. Patel 1:56 4:56