◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
91.7%
calls ans. within target
Answered < 30s
74.0%
fast pickup rate
Abandon Rate
8.6%
callers who hung up
Avg Wait
27s
before answer
Longest Wait
8:48
worst caller experience
Total Calls
1,798
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
751 Surgery Center — Recovery Hotline 62.9% 96 10 31s ▲ Up
750 Surgery Center — Surgery Intake 65.5% 169 17 35s ▲ Up
781 Billing Office — Insurance Queue 72.0% 101 15 21s — Flat
700 Main Clinic — Main Queue 73.9% 412 27 16s — Flat
701 Main Clinic — Billing Queue 80.1% 214 32 7s — Flat
780 Billing Office — Collections Queue 83.1% 182 29 34s ▲ Up