◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
74.6%
calls ans. within target
Answered < 30s
73.9%
fast pickup rate
Abandon Rate
8.6%
callers who hung up
Avg Wait
24s
before answer
Longest Wait
6:10
worst caller experience
Total Calls
2,643
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
781 Billing Office — Insurance Queue 71.2% 366 64 30s ▼ Down
750 Surgery Center — Surgery Intake 77.0% 282 44 29s — Flat
700 Main Clinic — Main Queue 79.5% 89 3 54s ▼ Down
751 Surgery Center — Recovery Hotline 82.8% 124 9 39s — Flat
701 Main Clinic — Billing Queue 85.2% 141 5 54s — Flat
780 Billing Office — Collections Queue 86.4% 220 11 44s ▲ Up