◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
94.0%
calls ans. within target
Answered < 30s
90.2%
fast pickup rate
Abandon Rate
3.1%
callers who hung up
Avg Wait
18s
before answer
Longest Wait
7:07
worst caller experience
Total Calls
2,676
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
780 Billing Office — Collections Queue 61.9% 319 29 55s ▲ Up
751 Surgery Center — Recovery Hotline 62.5% 312 52 38s ▼ Down
750 Surgery Center — Surgery Intake 63.7% 346 26 34s ▲ Up
700 Main Clinic — Main Queue 77.8% 238 38 7s ▲ Up
701 Main Clinic — Billing Queue 79.1% 301 52 49s ▼ Down
781 Billing Office — Insurance Queue 83.2% 370 34 60s — Flat