◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
Export PDF
SLA (target 80%)
84.4%
calls ans. within target
Answered < 30s
85.2%
fast pickup rate
Abandon Rate
5.9%
callers who hung up
Avg Wait
29s
before answer
Longest Wait
6:12
worst caller experience
Total Calls
1,029
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
780 Billing Office — Collections Queue 69.7% 89 15 55s ▲ Up
751 Surgery Center — Recovery Hotline 81.0% 416 53 34s — Flat
750 Surgery Center — Surgery Intake 85.2% 109 4 23s — Flat
700 Main Clinic — Main Queue 88.2% 416 72 58s ▲ Up
701 Main Clinic — Billing Queue 89.6% 99 5 19s — Flat
781 Billing Office — Insurance Queue 93.5% 192 17 20s — Flat