◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-billing-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
Export PDF
SLA (target 80%)
81.0%
calls ans. within target
Answered < 30s
89.2%
fast pickup rate
Abandon Rate
8.5%
callers who hung up
Avg Wait
30s
before answer
Longest Wait
8:56
worst caller experience
Total Calls
735
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
780 Collections Queue 70.6% 397 29 51s ▲ Up
781 Insurance Queue 90.8% 398 39 17s ▲ Up