◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-billing-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
Export PDF
SLA (target 80%)
82.3%
calls ans. within target
Answered < 30s
76.1%
fast pickup rate
Abandon Rate
5.3%
callers who hung up
Avg Wait
11s
before answer
Longest Wait
3:38
worst caller experience
Total Calls
229
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
781 Insurance Queue 62.0% 389 36 33s ▲ Up
780 Collections Queue 92.8% 288 4 59s ▲ Up