| Extension | Received | Answered | Missed | Answer % | Avg Pickup | Avg Talk | Total Talk | Outbound | Last Activity |
|---|---|---|---|---|---|---|---|---|---|
| 401 Patricia Hughes | 41 | 38 | 3 | 92.7% | 22s | 4:45 | 180:30 | 6 | 2026-04-24 11:42:15 |
| 402 Raj Mehta | 37 | 33 | 4 | 89.2% | 18s | 4:25 | 145:45 | 4 | 2026-04-24 11:42:15 |
| 403 Sofia Rivera | 28 | 22 | 6 | 78.6% | 35s | 5:10 | 113:40 | 2 | 2026-04-24 11:42:15 |
| 404 Tom Novak | 19 | 8 | 11 | 42.1% | — | — | 10:40 | 0 | 2026-04-24 11:42:15 |
| 410 Insurance Desk | 22 | 21 | 1 | 95.5% | 9s | 6:05 | 127:45 | 3 | 2026-04-24 11:42:15 |