| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 401 | Patricia Hughes | 188 | 140 | 48 | 42 | 8h 40m | 3:35 | 74.5% |
| 402 | Raj Mehta | 188 | 108 | 80 | 49 | 7h 57m | 6:22 | 57.4% |
| 403 | Sofia Rivera | 412 | 334 | 78 | 77 | 13h 10m | 9:19 | 81.1% |
| 404 | Tom Novak | 371 | 338 | 33 | 67 | 16h 8m | 7:21 | 91.1% |
| 410 | Insurance Desk | 132 | 84 | 48 | 113 | 4h 31m | 9:33 | 63.6% |
| 411 | Claims Review | 381 | 348 | 33 | 33 | 25h 48m | 6:33 | 91.3% |