| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 401 | Patricia Hughes | 229 | 215 | 14 | 83 | 11h 10m | 5:18 | 93.9% |
| 402 | Raj Mehta | 171 | 93 | 78 | 31 | 5h 33m | 13:51 | 54.4% |
| 403 | Sofia Rivera | 378 | 361 | 17 | 56 | 23h 21m | 6:56 | 95.5% |
| 404 | Tom Novak | 159 | 82 | 77 | 108 | 3h 52m | 3:26 | 51.6% |
| 410 | Insurance Desk | 312 | 267 | 45 | 41 | 20h 1m | 9:04 | 85.6% |
| 411 | Claims Review | 203 | 135 | 68 | 52 | 7h 59m | 9:40 | 66.5% |