| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 401 | Patricia Hughes | 429 | 386 | 43 | 108 | 32h 3m | 10:15 | 90.0% |
| 402 | Raj Mehta | 163 | 135 | 28 | 70 | 8h 51m | 7:52 | 82.8% |
| 403 | Sofia Rivera | 228 | 167 | 61 | 77 | 6h 40m | 5:53 | 73.2% |
| 404 | Tom Novak | 232 | 188 | 44 | 111 | 13h 28m | 11:43 | 81.0% |
| 410 | Insurance Desk | 135 | 67 | 68 | 78 | 3h 19m | 8:04 | 49.6% |
| 411 | Claims Review | 155 | 130 | 25 | 46 | 6h 23m | 5:43 | 83.9% |