| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 401 | Patricia Hughes | 143 | 70 | 73 | 68 | 5h 17m | 4:51 | 49.0% |
| 402 | Raj Mehta | 136 | 114 | 22 | 101 | 7h 39m | 15:00 | 83.8% |
| 403 | Sofia Rivera | 422 | 390 | 32 | 71 | 31h 5m | 10:52 | 92.4% |
| 404 | Tom Novak | 280 | 211 | 69 | 100 | 15h 53m | 7:52 | 75.4% |
| 410 | Insurance Desk | 292 | 267 | 25 | 111 | 13h 34m | 12:07 | 91.4% |
| 411 | Claims Review | 299 | 267 | 32 | 111 | 10h 14m | 9:50 | 89.3% |