◉ DEMO MODE — All data is simulated for Acme Medical Group
93
Total Offered
79
Answered
14
Abandoned
84.9%
Answer Rate

Call Volume by Hour — Today

Answered vs Abandoned

Service Level by Queue

QueueOfferedAnsweredAbandoned Avg WaitLongestSL 60s Avg TalkAbandon %
Collections Queue (780) 6451 13 0:413:12 65.6% 5:18 20.3%
Insurance Queue (781) 2928 1 0:140:52 93.1% 6:45 3.4%