| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | 08:30 | 16:30 | 6h 29m | 6h 8m | 20m | 11 |
| 403 | Sofia Rivera | 07:00 | ● Live | 6h 1m | 5h 30m | 31m | 62 |
| 404 | Tom Novak | 07:15 | 17:45 | 6h 56m | 6h 42m | 14m | 37 |
| 410 | Insurance Desk | 07:30 | 18:00 | 6h 13m | 5h 53m | 20m | 31 |
| 411 | Claims Review | 08:00 | 17:15 | 7h 49m | 7h 23m | 25m | 19 |