| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | 08:15 | ● Live | 6h 10m | 5h 31m | 39m | 24 |
| 403 | Sofia Rivera | 07:30 | ● Live | 7h 38m | 7h 17m | 21m | 51 |
| 404 | Tom Novak | 07:00 | ● Live | 7h 23m | 7h 3m | 20m | 43 |
| 410 | Insurance Desk | 08:00 | ● Live | 7h 47m | 7h 27m | 19m | 41 |
| 411 | Claims Review | 09:45 | ● Live | 7h 36m | 7h 22m | 14m | 38 |