| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | 07:15 | 17:30 | 6h 56m | 6h 19m | 37m | 20 |
| 403 | Sofia Rivera | 08:15 | ● Live | 6h 53m | 6h 29m | 24m | 18 |
| 404 | Tom Novak | 07:30 | ● Live | 6h 38m | 6h 6m | 32m | 49 |
| 410 | Insurance Desk | 07:00 | ● Live | 6h 23m | 5h 55m | 27m | 34 |
| 411 | Claims Review | 08:00 | 16:15 | 6h 28m | 5h 56m | 31m | 41 |