| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | 07:45 | ● Live | 6h 12m | 5h 46m | 25m | 28 |
| 403 | Sofia Rivera | 09:15 | ● Live | 7h 32m | 7h 20m | 12m | 37 |
| 404 | Tom Novak | 07:45 | ● Live | 6h 32m | 6h 21m | 11m | 58 |
| 410 | Insurance Desk | 08:45 | ● Live | 7h 57m | 7h 38m | 19m | 28 |
| 411 | Claims Review | 08:45 | ● Live | 7h 46m | 7h 28m | 18m | 36 |