Spy Group Manager

Define which users can Listen, Whisper, or Barge into which extensions. Scope each group to a location or tenant-wide.

Modes: Listen — silent monitor · Whisper — coach agent (caller can't hear) · Barge — join the call (3-way)

Clinic Supervisors

📍 Main Clinic

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Initiators (2)

301 Grace Lee302 Henry Park

Target Groups (3)

ReceptionBillingNursing

Allowed Modes

Listen Whisper Barge

OR Leads

📍 Surgery Center

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Initiators (1)

131 Dr. Reyes

Target Groups (3)

Pre-OpOperatingRecovery

Allowed Modes

Listen Barge

Billing Supervisor

📍 Billing Office

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Initiators (1)

401 Patricia Hughes

Target Groups (3)

ARCollectionsInsurance

Allowed Modes

Listen Whisper

Corporate QA

📍 All Locations

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Initiators (1)

Top-tier corporate admins

Target Groups (1)

All extensions

Allowed Modes

Listen