| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | Insurance Queue | 15 | 5:59 | 1:43 | 10:37 | 99% |
| 403 | Sofia Rivera | Collections Queue | 26 | 3:09 | 0:51 | 7:31 | 68% |
| 403 | Sofia Rivera | Insurance Queue | 32 | 3:56 | 2:32 | 5:55 | 88% |
| 404 | Tom Novak | Collections Queue | 24 | 2:00 | 0:42 | 8:54 | 85% |
| 404 | Tom Novak | Insurance Queue | 22 | 3:12 | 1:03 | 11:34 | 96% |
| 410 | Insurance Desk | Collections Queue | 16 | 5:15 | 1:30 | 12:45 | 80% |
| 411 | Claims Review | Collections Queue | 11 | 5:11 | 2:15 | 8:52 | 73% |
| 411 | Claims Review | Insurance Queue | 26 | 2:46 | 3:47 | 12:38 | 72% |