| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | Collections Queue | 22 | 5:30 | 3:20 | 7:58 | 69% |
| 402 | Raj Mehta | Insurance Queue | 22 | 4:50 | 1:40 | 6:44 | 65% |
| 403 | Sofia Rivera | Collections Queue | 23 | 2:51 | 2:57 | 10:03 | 96% |
| 404 | Tom Novak | Collections Queue | 19 | 3:16 | 0:56 | 8:27 | 83% |
| 404 | Tom Novak | Insurance Queue | 26 | 5:39 | 2:20 | 12:17 | 64% |
| 411 | Claims Review | Insurance Queue | 33 | 5:37 | 1:38 | 10:26 | 69% |