| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | Insurance Queue | 17 | 3:27 | 0:54 | 12:58 | 89% |
| 403 | Sofia Rivera | Collections Queue | 12 | 5:13 | 3:31 | 5:17 | 81% |
| 403 | Sofia Rivera | Insurance Queue | 5 | 2:20 | 2:33 | 13:27 | 92% |
| 404 | Tom Novak | Collections Queue | 10 | 4:05 | 3:30 | 12:26 | 83% |
| 410 | Insurance Desk | Collections Queue | 33 | 5:19 | 1:48 | 11:11 | 72% |
| 411 | Claims Review | Collections Queue | 3 | 3:45 | 0:35 | 7:25 | 63% |