| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 402 | Raj Mehta | Collections Queue | 35 | 2:53 | 3:26 | 12:03 | 100% |
| 402 | Raj Mehta | Insurance Queue | 29 | 5:44 | 1:17 | 4:09 | 98% |
| 403 | Sofia Rivera | Insurance Queue | 19 | 4:25 | 3:01 | 13:20 | 65% |
| 404 | Tom Novak | Insurance Queue | 28 | 2:49 | 2:19 | 4:33 | 67% |
| 410 | Insurance Desk | Insurance Queue | 22 | 2:18 | 2:16 | 12:35 | 79% |
| 411 | Claims Review | Collections Queue | 18 | 2:50 | 2:08 | 4:07 | 83% |