โ—‰ DEMO MODE โ€” All data is simulated for Acme Medical Group

Queue Agent Report โ€” acme-main-pbx

Agent-by-queue performance: calls taken, average handle time, service-level contribution.
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ExtAgentQueue Calls TakenAvg TalkAvg Idle LongestSL Contrib
101 Alice Morgan Main Queue 29 4:24 2:55 7:34 60%
102 Bob Chen Billing Queue 9 3:57 2:01 7:32 60%
104 Diego Nguyen Main Queue 28 5:12 1:43 11:03 79%
104 Diego Nguyen Billing Queue 14 3:39 3:34 7:03 74%
201 Dr. Patel Main Queue 8 3:52 3:24 12:39 88%
202 Dr. Kwon Main Queue 32 2:56 3:17 6:28 98%
202 Dr. Kwon Billing Queue 14 3:13 2:33 7:46 79%
203 Emma Lopez Main Queue 8 2:02 0:54 12:37 100%
203 Emma Lopez Billing Queue 30 3:54 3:47 14:10 98%
301 Grace Lee Main Queue 35 3:12 3:01 6:32 81%
301 Grace Lee Billing Queue 35 3:39 3:35 8:02 87%