โ—‰ DEMO MODE โ€” All data is simulated for Acme Medical Group

Queue Agent Report โ€” acme-main-pbx

Agent-by-queue performance: calls taken, average handle time, service-level contribution.
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ExtAgentQueue Calls TakenAvg TalkAvg Idle LongestSL Contrib
101 Alice Morgan Main Queue 10 4:36 2:54 8:55 87%
101 Alice Morgan Billing Queue 3 5:34 3:04 10:57 92%
102 Bob Chen Main Queue 12 3:18 3:20 13:05 86%
102 Bob Chen Billing Queue 31 2:01 0:39 5:54 93%
103 Carla Diaz Billing Queue 28 4:31 1:49 12:50 88%
104 Diego Nguyen Billing Queue 7 3:21 3:08 6:01 94%
202 Dr. Kwon Billing Queue 8 4:56 3:16 4:54 72%
203 Emma Lopez Main Queue 35 3:48 2:41 9:01 98%
301 Grace Lee Main Queue 24 4:51 2:54 9:46 63%
301 Grace Lee Billing Queue 35 2:57 3:23 9:36 78%