| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | Billing Queue | 22 | 5:22 | 3:01 | 8:53 | 74% |
| 102 | Bob Chen | Main Queue | 12 | 3:12 | 1:23 | 4:39 | 79% |
| 102 | Bob Chen | Billing Queue | 33 | 4:40 | 0:57 | 9:15 | 69% |
| 103 | Carla Diaz | Main Queue | 8 | 5:56 | 1:20 | 6:06 | 96% |
| 201 | Dr. Patel | Main Queue | 26 | 2:00 | 1:27 | 6:47 | 100% |
| 201 | Dr. Patel | Billing Queue | 13 | 4:04 | 1:22 | 4:22 | 86% |
| 202 | Dr. Kwon | Main Queue | 24 | 3:13 | 2:51 | 14:10 | 82% |
| 203 | Emma Lopez | Billing Queue | 26 | 5:51 | 1:49 | 13:33 | 72% |