| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | Main Queue | 3 | 4:00 | 3:03 | 8:11 | 70% |
| 102 | Bob Chen | Main Queue | 9 | 2:22 | 2:02 | 12:16 | 82% |
| 102 | Bob Chen | Billing Queue | 15 | 4:20 | 1:56 | 10:34 | 77% |
| 103 | Carla Diaz | Main Queue | 21 | 3:39 | 0:35 | 11:22 | 60% |
| 103 | Carla Diaz | Billing Queue | 28 | 4:59 | 1:22 | 6:18 | 91% |
| 104 | Diego Nguyen | Main Queue | 35 | 4:17 | 1:34 | 11:58 | 81% |
| 104 | Diego Nguyen | Billing Queue | 10 | 3:33 | 3:34 | 12:15 | 90% |
| 202 | Dr. Kwon | Billing Queue | 13 | 5:50 | 2:39 | 8:30 | 95% |
| 203 | Emma Lopez | Main Queue | 30 | 2:43 | 2:26 | 14:57 | 67% |
| 203 | Emma Lopez | Billing Queue | 29 | 2:53 | 1:36 | 13:05 | 100% |
| 301 | Grace Lee | Main Queue | 16 | 3:56 | 2:06 | 14:14 | 87% |
| 301 | Grace Lee | Billing Queue | 16 | 5:44 | 0:54 | 14:16 | 65% |