| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | Main Queue | 29 | 4:24 | 2:55 | 7:34 | 60% |
| 102 | Bob Chen | Billing Queue | 9 | 3:57 | 2:01 | 7:32 | 60% |
| 104 | Diego Nguyen | Main Queue | 28 | 5:12 | 1:43 | 11:03 | 79% |
| 104 | Diego Nguyen | Billing Queue | 14 | 3:39 | 3:34 | 7:03 | 74% |
| 201 | Dr. Patel | Main Queue | 8 | 3:52 | 3:24 | 12:39 | 88% |
| 202 | Dr. Kwon | Main Queue | 32 | 2:56 | 3:17 | 6:28 | 98% |
| 202 | Dr. Kwon | Billing Queue | 14 | 3:13 | 2:33 | 7:46 | 79% |
| 203 | Emma Lopez | Main Queue | 8 | 2:02 | 0:54 | 12:37 | 100% |
| 203 | Emma Lopez | Billing Queue | 30 | 3:54 | 3:47 | 14:10 | 98% |
| 301 | Grace Lee | Main Queue | 35 | 3:12 | 3:01 | 6:32 | 81% |
| 301 | Grace Lee | Billing Queue | 35 | 3:39 | 3:35 | 8:02 | 87% |