| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | Main Queue | 10 | 4:36 | 2:54 | 8:55 | 87% |
| 101 | Alice Morgan | Billing Queue | 3 | 5:34 | 3:04 | 10:57 | 92% |
| 102 | Bob Chen | Main Queue | 12 | 3:18 | 3:20 | 13:05 | 86% |
| 102 | Bob Chen | Billing Queue | 31 | 2:01 | 0:39 | 5:54 | 93% |
| 103 | Carla Diaz | Billing Queue | 28 | 4:31 | 1:49 | 12:50 | 88% |
| 104 | Diego Nguyen | Billing Queue | 7 | 3:21 | 3:08 | 6:01 | 94% |
| 202 | Dr. Kwon | Billing Queue | 8 | 4:56 | 3:16 | 4:54 | 72% |
| 203 | Emma Lopez | Main Queue | 35 | 3:48 | 2:41 | 9:01 | 98% |
| 301 | Grace Lee | Main Queue | 24 | 4:51 | 2:54 | 9:46 | 63% |
| 301 | Grace Lee | Billing Queue | 35 | 2:57 | 3:23 | 9:36 | 78% |