◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-main-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
84.2%
calls ans. within target
Answered < 30s
72.8%
fast pickup rate
Abandon Rate
4.6%
callers who hung up
Avg Wait
19s
before answer
Longest Wait
4:53
worst caller experience
Total Calls
256
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
701 Billing Queue 64.8% 149 12 21s — Flat
700 Main Queue 88.2% 90 3 58s ▼ Down