◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-main-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
Export PDF
SLA (target 80%)
75.1%
calls ans. within target
Answered < 30s
85.8%
fast pickup rate
Abandon Rate
9.3%
callers who hung up
Avg Wait
34s
before answer
Longest Wait
8:57
worst caller experience
Total Calls
669
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
700 Main Queue 78.4% 249 18 16s ▲ Up
701 Billing Queue 94.3% 187 32 26s — Flat