◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-main-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
75.0%
calls ans. within target
Answered < 30s
69.2%
fast pickup rate
Abandon Rate
3.9%
callers who hung up
Avg Wait
45s
before answer
Longest Wait
5:25
worst caller experience
Total Calls
265
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
700 Main Queue 62.0% 287 50 54s ▲ Up
701 Billing Queue 69.0% 231 36 31s ▲ Up