◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-main-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
79.4%
calls ans. within target
Answered < 30s
77.3%
fast pickup rate
Abandon Rate
7.1%
callers who hung up
Avg Wait
19s
before answer
Longest Wait
6:40
worst caller experience
Total Calls
476
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
701 Billing Queue 83.9% 273 41 6s — Flat
700 Main Queue 92.4% 353 10 59s ▼ Down