| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 07:00 | 17:00 | 7h 52m | 7h 31m | 21m | 65 |
| 102 | Bob Chen | 08:00 | ● Live | 6h 43m | 6h 12m | 30m | 54 |
| 103 | Carla Diaz | 08:15 | ● Live | 7h 46m | 7h 14m | 32m | 55 |
| 104 | Diego Nguyen | 08:15 | ● Live | 6h 34m | 6h 12m | 22m | 60 |
| 201 | Dr. Patel | 08:00 | 16:00 | 7h 25m | 7h 3m | 22m | 22 |
| 202 | Dr. Kwon | 09:00 | 18:45 | 7h 52m | 7h 30m | 21m | 28 |
| 203 | Emma Lopez | 07:30 | ● Live | 6h 55m | 6h 42m | 12m | 43 |
| 301 | Grace Lee | 09:45 | 16:45 | 6h 27m | 5h 58m | 28m | 12 |