| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 09:00 | 16:00 | 6h 7m | 5h 29m | 38m | 48 |
| 102 | Bob Chen | 07:30 | ● Live | 6h 13m | 5h 49m | 23m | 34 |
| 103 | Carla Diaz | 08:00 | ● Live | 7h 50m | 7h 29m | 20m | 50 |
| 104 | Diego Nguyen | 08:00 | ● Live | 6h 13m | 5h 59m | 13m | 52 |
| 201 | Dr. Patel | 07:15 | 18:30 | 6h 18m | 6h 4m | 14m | 11 |
| 202 | Dr. Kwon | 07:45 | ● Live | 6h 46m | 6h 13m | 33m | 18 |
| 203 | Emma Lopez | 08:30 | 18:30 | 6h 51m | 6h 21m | 30m | 37 |
| 301 | Grace Lee | 09:30 | ● Live | 6h 3m | 5h 35m | 28m | 36 |