| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 08:45 | 17:45 | 6h 14m | 5h 59m | 15m | 33 |
| 102 | Bob Chen | 08:30 | ● Live | 6h 15m | 6h 1m | 13m | 38 |
| 103 | Carla Diaz | 08:00 | ● Live | 7h 53m | 7h 42m | 10m | 26 |
| 104 | Diego Nguyen | 07:00 | 16:30 | 6h 20m | 5h 49m | 30m | 55 |
| 201 | Dr. Patel | 09:30 | ● Live | 6h 7m | 5h 38m | 29m | 38 |
| 202 | Dr. Kwon | 09:30 | ● Live | 7h 59m | 7h 32m | 26m | 47 |
| 203 | Emma Lopez | 08:45 | ● Live | 7h 35m | 7h 16m | 18m | 31 |
| 301 | Grace Lee | 09:00 | 16:30 | 7h 20m | 6h 54m | 25m | 19 |