| Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 07:00 | ● Live | 7h 13m | 6h 49m | 23m | 17 |
| 102 | Bob Chen | 09:30 | ● Live | 6h 29m | 5h 51m | 38m | 29 |
| 103 | Carla Diaz | 08:45 | ● Live | 7h 52m | 7h 30m | 22m | 42 |
| 104 | Diego Nguyen | 07:45 | 17:00 | 7h 54m | 7h 41m | 12m | 65 |
| 201 | Dr. Patel | 09:45 | 18:15 | 6h 34m | 6h 6m | 27m | 27 |
| 202 | Dr. Kwon | 08:45 | ● Live | 7h 53m | 7h 20m | 32m | 39 |
| 203 | Emma Lopez | 09:45 | 17:00 | 7h 49m | 7h 27m | 22m | 37 |
| 301 | Grace Lee | 08:30 | 17:30 | 7h 7m | 6h 46m | 21m | 22 |