| Location | Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|---|
| Main Clinic | 101 | Alice Morgan | 09:15 | ● Live | 7h 27m | 7h 13m | 14m | 34 |
| Main Clinic | 102 | Bob Chen | 08:30 | 16:00 | 7h 16m | 6h 59m | 17m | 43 |
| Main Clinic | 103 | Carla Diaz | 07:30 | 17:30 | 7h 28m | 6h 54m | 34m | 56 |
| Main Clinic | 104 | Diego Nguyen | 08:45 | ● Live | 6h 30m | 6h 18m | 11m | 37 |
| Main Clinic | 201 | Dr. Patel | 07:45 | 17:00 | 7h 44m | 7h 25m | 19m | 23 |
| Main Clinic | 202 | Dr. Kwon | 09:30 | 17:45 | 7h 14m | 6h 51m | 23m | 52 |
| Main Clinic | 203 | Emma Lopez | 08:15 | ● Live | 6h 16m | 5h 43m | 33m | 45 |
| Main Clinic | 301 | Grace Lee | 07:30 | ● Live | 7h 49m | 7h 26m | 23m | 43 |
| Surgery Center | 110 | Sarah Brooks | 07:30 | ● Live | 7h 10m | 6h 59m | 11m | 55 |
| Surgery Center | 111 | Marcus Tan | 09:15 | ● Live | 7h 48m | 7h 32m | 16m | 55 |
| Surgery Center | 112 | Olivia Wade | 09:30 | 17:30 | 7h 13m | 6h 53m | 20m | 63 |
| Surgery Center | 115 | OR-1 Nurse | 08:30 | ● Live | 6h 39m | 6h 19m | 19m | 11 |
| Surgery Center | 116 | OR-2 Nurse | 08:30 | 17:15 | 6h 59m | 6h 23m | 36m | 42 |
| Surgery Center | 117 | OR-3 Nurse | 08:15 | 18:30 | 7h 3m | 6h 24m | 38m | 54 |
| Surgery Center | 130 | Recovery Desk | 07:45 | 18:45 | 6h 57m | 6h 26m | 30m | 28 |
| Surgery Center | 131 | Dr. Reyes | 09:15 | ● Live | 6h 27m | 6h 10m | 17m | 31 |
| Billing Office | 402 | Raj Mehta | 07:30 | ● Live | 6h 43m | 6h 18m | 25m | 44 |
| Billing Office | 403 | Sofia Rivera | 09:15 | 17:00 | 7h 11m | 6h 40m | 30m | 34 |
| Billing Office | 404 | Tom Novak | 09:00 | ● Live | 6h 59m | 6h 49m | 10m | 35 |
| Billing Office | 410 | Insurance Desk | 09:15 | ● Live | 7h 24m | 7h 13m | 10m | 22 |
| Billing Office | 411 | Claims Review | 08:15 | ● Live | 6h 48m | 6h 34m | 14m | 43 |