| Location | Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|---|
| Main Clinic | 101 | Alice Morgan | 09:45 | ● Live | 6h 58m | 6h 39m | 19m | 37 |
| Main Clinic | 102 | Bob Chen | 08:45 | ● Live | 7h 35m | 6h 57m | 37m | 18 |
| Main Clinic | 103 | Carla Diaz | 09:45 | ● Live | 7h 23m | 6h 55m | 28m | 31 |
| Main Clinic | 104 | Diego Nguyen | 07:15 | ● Live | 7h 22m | 6h 46m | 35m | 12 |
| Main Clinic | 201 | Dr. Patel | 08:45 | ● Live | 7h 34m | 6h 56m | 38m | 50 |
| Main Clinic | 202 | Dr. Kwon | 09:15 | 17:15 | 6h 19m | 5h 49m | 30m | 54 |
| Main Clinic | 203 | Emma Lopez | 07:30 | 17:45 | 7h 41m | 7h 22m | 19m | 52 |
| Main Clinic | 301 | Grace Lee | 07:00 | ● Live | 7h 34m | 6h 57m | 36m | 31 |
| Surgery Center | 110 | Sarah Brooks | 07:15 | 16:15 | 6h 27m | 5h 48m | 39m | 53 |
| Surgery Center | 111 | Marcus Tan | 08:30 | ● Live | 6h 26m | 6h 15m | 10m | 13 |
| Surgery Center | 112 | Olivia Wade | 09:30 | ● Live | 7h 52m | 7h 36m | 16m | 51 |
| Surgery Center | 115 | OR-1 Nurse | 09:00 | 16:15 | 6h 14m | 5h 52m | 21m | 59 |
| Surgery Center | 116 | OR-2 Nurse | 08:15 | ● Live | 7h 3m | 6h 51m | 12m | 18 |
| Surgery Center | 117 | OR-3 Nurse | 08:15 | ● Live | 7h 12m | 6h 32m | 39m | 52 |
| Surgery Center | 130 | Recovery Desk | 09:30 | 17:45 | 7h 50m | 7h 38m | 11m | 29 |
| Surgery Center | 131 | Dr. Reyes | 07:00 | ● Live | 7h 22m | 6h 52m | 29m | 35 |
| Billing Office | 402 | Raj Mehta | 08:45 | 17:30 | 7h 54m | 7h 20m | 33m | 43 |
| Billing Office | 403 | Sofia Rivera | 08:30 | ● Live | 7h 32m | 7h 1m | 30m | 14 |
| Billing Office | 404 | Tom Novak | 07:45 | ● Live | 6h 56m | 6h 32m | 23m | 43 |
| Billing Office | 410 | Insurance Desk | 09:30 | ● Live | 7h 12m | 6h 32m | 39m | 11 |
| Billing Office | 411 | Claims Review | 07:45 | ● Live | 6h 59m | 6h 25m | 33m | 10 |