| Location | Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|---|
| Main Clinic | 101 | Alice Morgan | 07:00 | ● Live | 6h 33m | 6h 8m | 24m | 14 |
| Main Clinic | 102 | Bob Chen | 07:45 | ● Live | 6h 13m | 5h 35m | 37m | 23 |
| Main Clinic | 103 | Carla Diaz | 08:15 | 16:30 | 7h 28m | 7h 4m | 24m | 13 |
| Main Clinic | 104 | Diego Nguyen | 08:00 | ● Live | 6h 2m | 5h 39m | 22m | 10 |
| Main Clinic | 201 | Dr. Patel | 07:30 | ● Live | 7h 46m | 7h 8m | 38m | 24 |
| Main Clinic | 202 | Dr. Kwon | 09:45 | ● Live | 7h 48m | 7h 36m | 11m | 34 |
| Main Clinic | 203 | Emma Lopez | 08:15 | ● Live | 6h 59m | 6h 25m | 34m | 35 |
| Main Clinic | 301 | Grace Lee | 07:45 | 18:00 | 6h 42m | 6h 29m | 13m | 10 |
| Surgery Center | 110 | Sarah Brooks | 08:30 | ● Live | 6h 42m | 6h 4m | 38m | 58 |
| Surgery Center | 111 | Marcus Tan | 07:45 | ● Live | 7h 7m | 6h 37m | 30m | 17 |
| Surgery Center | 112 | Olivia Wade | 07:00 | ● Live | 7h 30m | 7h 11m | 18m | 56 |
| Surgery Center | 115 | OR-1 Nurse | 08:15 | ● Live | 7h 42m | 7h 4m | 38m | 14 |
| Surgery Center | 116 | OR-2 Nurse | 07:15 | ● Live | 7h 24m | 6h 56m | 27m | 58 |
| Surgery Center | 117 | OR-3 Nurse | 07:45 | ● Live | 6h 7m | 5h 37m | 29m | 49 |
| Surgery Center | 130 | Recovery Desk | 09:15 | ● Live | 7h 42m | 7h 8m | 33m | 10 |
| Surgery Center | 131 | Dr. Reyes | 07:15 | ● Live | 7h 22m | 7h 11m | 10m | 55 |
| Billing Office | 402 | Raj Mehta | 07:45 | ● Live | 6h 29m | 5h 57m | 31m | 24 |
| Billing Office | 403 | Sofia Rivera | 09:00 | ● Live | 6h 8m | 5h 58m | 10m | 39 |
| Billing Office | 404 | Tom Novak | 09:00 | ● Live | 6h 22m | 5h 59m | 22m | 11 |
| Billing Office | 410 | Insurance Desk | 08:45 | 17:45 | 7h 8m | 6h 40m | 28m | 54 |
| Billing Office | 411 | Claims Review | 08:15 | ● Live | 6h 27m | 5h 57m | 30m | 20 |