| Location | Ext | Agent | Logged In | Logged Out | Shift Total | Available | Paused | Calls Taken |
|---|---|---|---|---|---|---|---|---|
| Main Clinic | 101 | Alice Morgan | 09:00 | ● Live | 7h 53m | 7h 39m | 13m | 49 |
| Main Clinic | 102 | Bob Chen | 09:30 | ● Live | 7h 53m | 7h 33m | 20m | 53 |
| Main Clinic | 103 | Carla Diaz | 09:00 | ● Live | 7h 28m | 6h 57m | 30m | 64 |
| Main Clinic | 104 | Diego Nguyen | 09:15 | ● Live | 6h 11m | 5h 52m | 18m | 63 |
| Main Clinic | 201 | Dr. Patel | 07:30 | ● Live | 6h 49m | 6h 23m | 25m | 25 |
| Main Clinic | 202 | Dr. Kwon | 07:30 | 18:45 | 7h 40m | 7h 30m | 10m | 27 |
| Main Clinic | 203 | Emma Lopez | 08:00 | ● Live | 7h 57m | 7h 41m | 15m | 60 |
| Main Clinic | 301 | Grace Lee | 08:00 | ● Live | 6h 4m | 5h 38m | 26m | 46 |
| Surgery Center | 110 | Sarah Brooks | 08:15 | ● Live | 7h 25m | 6h 54m | 31m | 55 |
| Surgery Center | 111 | Marcus Tan | 07:00 | ● Live | 6h 6m | 5h 33m | 33m | 51 |
| Surgery Center | 112 | Olivia Wade | 07:30 | 16:45 | 6h 55m | 6h 27m | 27m | 64 |
| Surgery Center | 115 | OR-1 Nurse | 08:00 | ● Live | 7h 46m | 7h 7m | 39m | 27 |
| Surgery Center | 116 | OR-2 Nurse | 09:45 | 18:30 | 7h 37m | 7h 7m | 29m | 11 |
| Surgery Center | 117 | OR-3 Nurse | 09:15 | ● Live | 7h 7m | 6h 49m | 17m | 49 |
| Surgery Center | 130 | Recovery Desk | 07:30 | ● Live | 6h 58m | 6h 48m | 10m | 11 |
| Surgery Center | 131 | Dr. Reyes | 09:30 | 16:45 | 6h 28m | 6h 8m | 19m | 65 |
| Billing Office | 402 | Raj Mehta | 07:15 | ● Live | 7h 9m | 6h 53m | 16m | 30 |
| Billing Office | 403 | Sofia Rivera | 09:00 | 18:30 | 6h 9m | 5h 34m | 34m | 46 |
| Billing Office | 404 | Tom Novak | 07:00 | 18:30 | 7h 22m | 6h 52m | 29m | 31 |
| Billing Office | 410 | Insurance Desk | 07:15 | ● Live | 6h 55m | 6h 17m | 37m | 35 |
| Billing Office | 411 | Claims Review | 08:45 | 17:00 | 6h 4m | 5h 26m | 37m | 35 |