Extension Report

Per-extension activity for the selected period. Answer rate flags extensions that miss a lot of calls.

Location	Ext	Name	Received	Answered	Missed	Outbound	Total Talk	Longest	Answer Rate
Main Clinic	101	Alice Morgan	147	116	31	41	9h 12m	14:26	78.9%
Main Clinic	102	Bob Chen	126	54	72	22	3h 45m	7:11	42.9%
Main Clinic	103	Carla Diaz	219	185	34	113	6h 37m	9:48	84.5%
Main Clinic	104	Diego Nguyen	331	285	46	65	16h 56m	9:21	86.1%
Main Clinic	201	Dr. Patel	278	229	49	88	15h 23m	9:40	82.4%
Main Clinic	202	Dr. Kwon	260	252	8	44	17h 55m	9:36	96.9%
Main Clinic	203	Emma Lopez	147	135	12	60	9h 36m	6:52	91.8%
Main Clinic	204	Frank Williams	93	41	52	26	2h 1m	11:23	44.1%
Main Clinic	301	Grace Lee	345	297	48	67	12h 22m	13:24	86.1%
Main Clinic	302	Henry Park	120	95	25	94	5h 59m	9:16	79.2%
Main Clinic	401	Front Desk	377	328	49	117	20h 19m	8:42	87.0%
Main Clinic	501	Conference Rm	357	345	12	73	22h 14m	14:39	96.6%
Surgery Center	110	Sarah Brooks	114	41	73	21	2h 35m	3:04	36.0%
Surgery Center	111	Marcus Tan	420	382	38	117	16h 33m	13:32	91.0%
Surgery Center	112	Olivia Wade	202	143	59	28	9h 34m	6:41	70.8%
Surgery Center	115	OR-1 Nurse	193	139	54	66	10h 4m	14:07	72.0%
Surgery Center	116	OR-2 Nurse	180	130	50	102	10h 50m	5:17	72.2%
Surgery Center	117	OR-3 Nurse	126	46	80	92	2h 50m	5:17	36.5%
Surgery Center	130	Recovery Desk	84	41	43	54	3h 25m	8:32	48.8%
Surgery Center	131	Dr. Reyes	200	149	51	88	6h 10m	4:23	74.5%
Billing Office	401	Patricia Hughes	396	328	68	110	21h 13m	13:42	82.8%
Billing Office	402	Raj Mehta	161	91	70	120	7h 13m	14:16	56.5%
Billing Office	403	Sofia Rivera	100	53	47	43	4h 9m	5:25	53.0%
Billing Office	404	Tom Novak	346	314	32	41	14h 13m	8:16	90.8%
Billing Office	410	Insurance Desk	182	127	55	83	6h 48m	6:56	69.8%
Billing Office	411	Claims Review	254	199	55	115	10h 46m	9:50	78.3%