◉ DEMO MODE — All data is simulated for Acme Medical Group

Extension Report

Per-extension activity for the selected period. Answer rate flags extensions that miss a lot of calls.
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Location ExtName ReceivedAnsweredMissedOutbound Total TalkLongest Answer Rate
Main Clinic 101 Alice Morgan 228 183 45 117 6h 48m 7:19 80.3%
Main Clinic 102 Bob Chen 159 92 67 75 4h 31m 10:05 57.9%
Main Clinic 103 Carla Diaz 170 147 23 45 8h 2m 11:25 86.5%
Main Clinic 104 Diego Nguyen 94 33 61 63 2h 29m 12:33 35.1%
Main Clinic 201 Dr. Patel 393 327 66 101 23h 47m 9:03 83.2%
Main Clinic 202 Dr. Kwon 346 298 48 109 17h 32m 6:55 86.1%
Main Clinic 203 Emma Lopez 356 316 40 25 12h 38m 9:11 88.8%
Main Clinic 204 Frank Williams 231 216 15 67 10h 44m 7:28 93.5%
Main Clinic 301 Grace Lee 165 140 25 83 4h 54m 9:35 84.8%
Main Clinic 302 Henry Park 291 221 70 26 16h 12m 4:25 75.9%
Main Clinic 401 Front Desk 357 277 80 63 21h 37m 5:53 77.6%
Main Clinic 501 Conference Rm 304 240 64 21 10h 4m 6:02 78.9%
Surgery Center 110 Sarah Brooks 306 253 53 93 13h 21m 3:41 82.7%
Surgery Center 111 Marcus Tan 285 260 25 33 9h 1m 14:45 91.2%
Surgery Center 112 Olivia Wade 111 91 20 29 7h 0m 4:40 82.0%
Surgery Center 115 OR-1 Nurse 148 114 34 84 4h 18m 8:29 77.0%
Surgery Center 116 OR-2 Nurse 196 174 22 54 8h 1m 13:17 88.8%
Surgery Center 117 OR-3 Nurse 319 289 30 48 16h 17m 14:37 90.6%
Surgery Center 130 Recovery Desk 206 164 42 107 13h 18m 12:27 79.6%
Surgery Center 131 Dr. Reyes 274 221 53 108 11h 43m 7:39 80.7%
Billing Office 401 Patricia Hughes 330 297 33 102 21h 51m 8:24 90.0%
Billing Office 402 Raj Mehta 156 138 18 32 4h 54m 4:46 88.5%
Billing Office 403 Sofia Rivera 147 126 21 49 4h 51m 14:54 85.7%
Billing Office 404 Tom Novak 124 114 10 69 7h 1m 6:41 91.9%
Billing Office 410 Insurance Desk 447 368 79 99 23h 42m 8:12 82.3%
Billing Office 411 Claims Review 304 246 58 82 8h 16m 7:56 80.9%