Extension Report

Per-extension activity for the selected period. Answer rate flags extensions that miss a lot of calls.

Location	Ext	Name	Received	Answered	Missed	Outbound	Total Talk	Longest	Answer Rate
Main Clinic	101	Alice Morgan	109	42	67	39	2h 5m	13:55	38.5%
Main Clinic	102	Bob Chen	262	208	54	73	14h 5m	5:23	79.4%
Main Clinic	103	Carla Diaz	212	172	40	108	7h 18m	14:33	81.1%
Main Clinic	104	Diego Nguyen	162	119	43	69	7h 26m	7:31	73.5%
Main Clinic	201	Dr. Patel	184	130	54	119	6h 30m	8:29	70.7%
Main Clinic	202	Dr. Kwon	327	263	64	38	20h 44m	6:29	80.4%
Main Clinic	203	Emma Lopez	356	292	64	38	22h 57m	14:59	82.0%
Main Clinic	204	Frank Williams	196	187	9	59	13h 39m	8:57	95.4%
Main Clinic	301	Grace Lee	293	265	28	117	19h 39m	10:41	90.4%
Main Clinic	302	Henry Park	235	172	63	29	6h 32m	13:52	73.2%
Main Clinic	401	Front Desk	425	386	39	53	29h 54m	12:56	90.8%
Main Clinic	501	Conference Rm	269	222	47	95	14h 3m	12:25	82.5%
Surgery Center	110	Sarah Brooks	364	316	48	58	22h 54m	5:15	86.8%
Surgery Center	111	Marcus Tan	267	209	58	116	13h 42m	7:55	78.3%
Surgery Center	112	Olivia Wade	405	379	26	48	15h 3m	3:33	93.6%
Surgery Center	115	OR-1 Nurse	400	377	23	58	15h 29m	4:41	94.2%
Surgery Center	116	OR-2 Nurse	188	150	38	105	10h 40m	10:40	79.8%
Surgery Center	117	OR-3 Nurse	225	147	78	56	10h 27m	8:00	65.3%
Surgery Center	130	Recovery Desk	294	243	51	119	16h 56m	4:56	82.7%
Surgery Center	131	Dr. Reyes	140	128	12	86	8h 8m	3:35	91.4%
Billing Office	401	Patricia Hughes	338	289	49	84	13h 58m	3:14	85.5%
Billing Office	402	Raj Mehta	249	225	24	94	11h 48m	3:38	90.4%
Billing Office	403	Sofia Rivera	435	363	72	63	28h 44m	3:09	83.4%
Billing Office	404	Tom Novak	110	97	13	94	5h 41m	6:00	88.2%
Billing Office	410	Insurance Desk	333	320	13	49	15h 12m	13:59	96.1%
Billing Office	411	Claims Review	265	193	72	120	6h 51m	10:07	72.8%