◉ DEMO MODE — All data is simulated for Acme Medical Group

Extension Report

Per-extension activity for the selected period. Answer rate flags extensions that miss a lot of calls.
Export CSV
Location ExtName ReceivedAnsweredMissedOutbound Total TalkLongest Answer Rate
Main Clinic 101 Alice Morgan 358 288 70 101 19h 45m 4:28 80.4%
Main Clinic 102 Bob Chen 243 199 44 44 11h 19m 4:55 81.9%
Main Clinic 103 Carla Diaz 323 310 13 71 15h 14m 12:01 96.0%
Main Clinic 104 Diego Nguyen 393 355 38 109 29h 11m 3:41 90.3%
Main Clinic 201 Dr. Patel 409 385 24 112 28h 14m 13:01 94.1%
Main Clinic 202 Dr. Kwon 156 123 33 76 9h 48m 14:58 78.8%
Main Clinic 203 Emma Lopez 185 167 18 98 13h 10m 3:19 90.3%
Main Clinic 204 Frank Williams 400 338 62 44 24h 52m 12:29 84.5%
Main Clinic 301 Grace Lee 122 45 77 32 2h 40m 4:36 36.9%
Main Clinic 302 Henry Park 335 257 78 21 16h 59m 3:18 76.7%
Main Clinic 401 Front Desk 403 348 55 71 19h 54m 6:18 86.4%
Main Clinic 501 Conference Rm 444 426 18 38 26h 23m 4:26 95.9%
Surgery Center 110 Sarah Brooks 82 74 8 45 3h 32m 12:10 90.2%
Surgery Center 111 Marcus Tan 284 259 25 20 16h 28m 10:38 91.2%
Surgery Center 112 Olivia Wade 266 190 76 66 7h 42m 6:16 71.4%
Surgery Center 115 OR-1 Nurse 318 294 24 102 19h 1m 7:47 92.5%
Surgery Center 116 OR-2 Nurse 262 215 47 31 15h 10m 11:55 82.1%
Surgery Center 117 OR-3 Nurse 234 184 50 60 7h 36m 5:29 78.6%
Surgery Center 130 Recovery Desk 363 328 35 65 19h 24m 11:22 90.4%
Surgery Center 131 Dr. Reyes 392 332 60 31 18h 15m 3:15 84.7%
Billing Office 401 Patricia Hughes 426 356 70 34 16h 54m 12:27 83.6%
Billing Office 402 Raj Mehta 197 152 45 58 11h 46m 6:05 77.2%
Billing Office 403 Sofia Rivera 184 118 66 83 4h 35m 10:53 64.1%
Billing Office 404 Tom Novak 328 248 80 40 13h 54m 8:01 75.6%
Billing Office 410 Insurance Desk 303 231 72 76 13h 51m 3:51 76.2%
Billing Office 411 Claims Review 237 161 76 69 11h 16m 9:04 67.9%