Call Queues

Queue configuration — strategy, members, timeout, and failure destination. Live stats on the Queue Stats report page.

💡 Queues distribute inbound calls across multiple agents. For sequential "hunt" behavior with a single ringing agent at a time, use a Hunt List instead.

Queue	Name	Strategy	Timeout	Max Wait	Members Ready	Member Exts	On Failure
700	Main Clinic — Main Queue	ringall	20s	unlimited	4 of 4	101102103104	Voicemail after 60s
701	Main Clinic — Billing Queue	hunt	15s	unlimited	2 of 2	103104	AR Rollover hunt
750	Surgery Center — Surgery Intake	ringall	25s	unlimited	3 of 3	110111112	Voicemail
751	Surgery Center — Recovery Hotline	firstavailable	15s	unlimited	1 of 2	130131	Ring to OR Nurse
780	Billing Office — Collections Queue	ringall	20s	10	2 of 4	401402403404	Voicemail corporate
781	Billing Office — Insurance Queue	hunt	25s	5	2 of 2	410411	Voicemail corporate