Call Queues

Queue configuration — strategy, members, timeout, and failure destination. Live stats on the Queue Stats report page.

💡 Queues distribute inbound calls across multiple agents. For sequential "hunt" behavior with a single ringing agent at a time, use a Hunt List instead.

Queue	Name	Strategy	Timeout	Max Wait	Members Ready	Member Exts	On Failure
780	Collections Queue	ringall	20s	10	2 of 4	401402403404	Voicemail corporate
781	Insurance Queue	hunt	25s	5	2 of 2	410411	Voicemail corporate