Auto-Attendants

IVR phone trees callers navigate by pressing digits. Each attendant has its own greeting, timeout, and set of key options.

💡 Auto-attendants greet callers, read menu options, and route based on the digit pressed. Timeout routes the call if the caller stays silent.

Billing Menu

Entry for 386-555-0400

📍 Billing Office

Edit Clone

Greeting

🔊 Billing Welcome (0:12)

Timeout

Repeats

2× before exit

Invalid Entry

Repeat

Timeout Action

Queue 780

Press	Label	Routes To
1	Pay a bill	→ Sub-menu — Payments
2	Speak to a rep	→ Queue 780 — Collections
3	Insurance	→ Queue 781 — Insurance
9	Spanish	→ Agent Finder — Spanish-Speaking