Auto-Attendants

IVR phone trees callers navigate by pressing digits. Each attendant has its own greeting, timeout, and set of key options.

+ New Auto-Attendant

💡 Auto-attendants greet callers, read menu options, and route based on the digit pressed. Timeout routes the call if the caller stays silent.

Main Menu

Front-door IVR for 908-555-0100

📍 Main Clinic

Edit Clone

Greeting

🔊 Main Greeting (0:18)

Timeout

Repeats

2× before exit

Invalid Entry

Replay greeting, then operator

Timeout Action

Operator (Hunt 600)

Press	Label	Routes To
1	Appointments	→ Queue 700 — Main Queue
2	Billing	→ Queue 701 — Billing Queue
3	Prescriptions	→ Ext 201 — Dr. Patel
0	Operator	→ Hunt List 600 — Front Desk

After Hours Menu

Plays evenings and weekends

📍 Main Clinic

Edit Clone

Greeting

🔊 After Hours Message (0:14)

Timeout

Repeats

1× before exit

Invalid Entry

Repeat

Timeout Action

Hangup

Press	Label	Routes To
1	Medical emergency	→ Ring Group 601 — On-call
2	Leave a message	→ Voicemail — Ext 101

Surgery Intake Menu

Entry for 732-555-0110

📍 Surgery Center

Edit Clone

Greeting

🔊 Surgery Center Welcome (0:17)

Timeout

Repeats

2× before exit

Invalid Entry

Replay, then Front Desk

Timeout Action

Front Desk (Hunt 650)

Press	Label	Routes To
1	Schedule a surgery	→ Queue 750 — Surgery Intake
2	Pre-op questions	→ Ext 131 — Dr. Reyes
3	Post-op follow-up	→ Ext 130 — Recovery Desk
0	Front Desk	→ Hunt List 650 — Surgery Ring

Billing Menu

Entry for 386-555-0400

📍 Billing Office

Edit Clone

Greeting

🔊 Billing Welcome (0:12)

Timeout

Repeats

2× before exit

Invalid Entry

Repeat

Timeout Action

Queue 780

Press	Label	Routes To
1	Pay a bill	→ Sub-menu — Payments
2	Speak to a rep	→ Queue 780 — Collections
3	Insurance	→ Queue 781 — Insurance
9	Spanish	→ Agent Finder — Spanish-Speaking