◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
21
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Grace Lee
53 calls · ext 301

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
Location ExtAgent CallsAvg Handle Utilization
Main Clinic 301 Grace Lee 53 5:06 40.4%
Main Clinic 201 Dr. Patel 51 5:03 82.5%
Billing Office 403 Sofia Rivera 51 3:29 81.3%
Surgery Center 112 Olivia Wade 50 2:39 80.4%
Surgery Center 115 OR-1 Nurse 50 3:37 52.0%
Surgery Center 130 Recovery Desk 50 2:38 75.0%
Billing Office 402 Raj Mehta 47 4:52 75.3%
Surgery Center 110 Sarah Brooks 45 4:47 50.6%
Surgery Center 116 OR-2 Nurse 35 4:29 69.9%
Main Clinic 202 Dr. Kwon 31 3:51 53.2%
Surgery Center 111 Marcus Tan 30 5:02 40.6%
Main Clinic 102 Bob Chen 27 4:05 80.7%
Billing Office 404 Tom Novak 26 3:22 58.5%
Surgery Center 117 OR-3 Nurse 24 5:15 54.5%
Billing Office 410 Insurance Desk 24 2:47 70.9%
Main Clinic 203 Emma Lopez 23 2:30 94.7%
Billing Office 411 Claims Review 23 4:14 77.3%
Main Clinic 104 Diego Nguyen 22 2:10 47.5%
Main Clinic 101 Alice Morgan 21 3:01 84.9%
Main Clinic 103 Carla Diaz 19 2:47 82.4%