◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
21
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Carla Diaz
52 calls · ext 103

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
Location ExtAgent CallsAvg Handle Utilization
Main Clinic 103 Carla Diaz 52 5:18 43.1%
Main Clinic 301 Grace Lee 52 4:12 45.0%
Surgery Center 116 OR-2 Nurse 52 5:00 55.9%
Main Clinic 203 Emma Lopez 47 3:22 64.2%
Billing Office 402 Raj Mehta 42 5:17 68.6%
Main Clinic 202 Dr. Kwon 41 5:19 56.1%
Surgery Center 130 Recovery Desk 40 3:46 60.3%
Surgery Center 111 Marcus Tan 38 4:28 92.1%
Billing Office 404 Tom Novak 37 2:29 90.9%
Surgery Center 110 Sarah Brooks 36 2:19 55.3%
Main Clinic 102 Bob Chen 32 3:37 82.0%
Billing Office 411 Claims Review 31 2:43 56.1%
Main Clinic 101 Alice Morgan 30 5:06 65.2%
Billing Office 403 Sofia Rivera 28 3:55 69.8%
Main Clinic 201 Dr. Patel 27 4:22 42.5%
Main Clinic 104 Diego Nguyen 26 3:04 49.8%
Surgery Center 117 OR-3 Nurse 26 4:33 86.9%
Surgery Center 131 Dr. Reyes 25 4:35 53.8%
Surgery Center 112 Olivia Wade 24 2:41 83.6%
Surgery Center 115 OR-1 Nurse 22 2:15 44.1%