◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
21
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
Olivia Wade
52 calls · ext 112

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
Location ExtAgent CallsAvg Handle Utilization
Surgery Center 112 Olivia Wade 52 2:28 89.0%
Surgery Center 117 OR-3 Nurse 52 3:04 93.5%
Billing Office 410 Insurance Desk 52 3:15 89.5%
Surgery Center 116 OR-2 Nurse 50 4:31 50.4%
Surgery Center 130 Recovery Desk 48 3:02 77.8%
Surgery Center 110 Sarah Brooks 46 2:18 82.3%
Main Clinic 103 Carla Diaz 43 3:00 43.5%
Main Clinic 201 Dr. Patel 40 5:16 92.1%
Main Clinic 301 Grace Lee 40 2:24 83.5%
Surgery Center 131 Dr. Reyes 39 4:30 80.4%
Billing Office 411 Claims Review 37 3:15 55.3%
Main Clinic 202 Dr. Kwon 36 2:43 89.8%
Main Clinic 104 Diego Nguyen 35 3:30 51.5%
Main Clinic 203 Emma Lopez 29 2:32 67.5%
Main Clinic 102 Bob Chen 28 3:12 85.4%
Main Clinic 101 Alice Morgan 27 3:07 49.9%
Billing Office 403 Sofia Rivera 25 2:50 86.5%
Surgery Center 111 Marcus Tan 24 3:39 61.1%
Billing Office 404 Tom Novak 24 3:03 42.2%
Surgery Center 115 OR-1 Nurse 19 3:09 51.6%