◉ DEMO MODE — All data is simulated for Acme Medical Group

Staffing Insights

Where did calls outrun available agents? Which hours are unstaffed, and which agents are carrying the load?
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Total Agents
21
on roster for this scope
Unstaffed Hours (past 7d)
0
hours flagged as under-staffed
Missed Due to Gaps
0
estimated dropped calls
Top Agent
OR-3 Nurse
53 calls · ext 117

Calls vs. Agents Logged In — by Hour

Where the call bars tower over the agent line, that's a staffing gap.

Agent Utilization Ranking

Who's carrying the load? Low utilization may mean idle capacity; very high may signal burnout.
Location ExtAgent CallsAvg Handle Utilization
Surgery Center 117 OR-3 Nurse 53 2:16 56.4%
Main Clinic 301 Grace Lee 47 2:01 43.1%
Main Clinic 202 Dr. Kwon 42 2:15 92.7%
Main Clinic 104 Diego Nguyen 36 4:10 85.3%
Billing Office 411 Claims Review 35 4:34 72.2%
Main Clinic 201 Dr. Patel 33 4:07 42.6%
Surgery Center 112 Olivia Wade 32 5:03 68.8%
Surgery Center 116 OR-2 Nurse 32 4:30 87.2%
Surgery Center 131 Dr. Reyes 30 4:06 49.9%
Billing Office 410 Insurance Desk 28 5:09 51.7%
Main Clinic 102 Bob Chen 25 4:48 71.4%
Main Clinic 203 Emma Lopez 25 4:32 75.4%
Main Clinic 103 Carla Diaz 22 3:51 83.3%
Surgery Center 115 OR-1 Nurse 21 4:45 75.6%
Main Clinic 101 Alice Morgan 20 2:43 45.5%
Surgery Center 110 Sarah Brooks 19 2:33 75.7%
Surgery Center 111 Marcus Tan 18 2:01 42.6%
Surgery Center 130 Recovery Desk 18 4:51 42.6%
Billing Office 404 Tom Novak 17 2:49 91.1%
Billing Office 402 Raj Mehta 16 4:49 56.4%