โ—‰ DEMO MODE โ€” All data is simulated for Acme Medical Group
375
Total Received
330
Answered
45
Missed
61
Outbound
88.0%
Answer Rate

Answer Rate by Extension

Avg Pickup Time (seconds)

ExtensionReceivedAnsweredMissed Answer %Avg PickupAvg Talk Total TalkOutboundLast Activity
101 Main Clinic โ€” Alice Morgan 23 21 2 91.3% 6s 2:25 46:20 4 2026-04-24 11:42:15
102 Main Clinic โ€” Bob Chen 19 18 1 94.7% 4s 3:00 40:50 3 2026-04-24 11:42:15
103 Main Clinic โ€” Carla Diaz 31 29 2 93.5% 8s 3:30 76:00 2 2026-04-24 11:42:15
104 Main Clinic โ€” Diego Nguyen 14 13 1 92.9% 5s 3:15 33:00 1 2026-04-24 11:42:15
201 Main Clinic โ€” Dr. Patel 17 16 1 94.1% 11s 5:20 63:20 6 2026-04-24 11:42:15
202 Main Clinic โ€” Dr. Kwon 14 13 1 92.9% 14s 6:00 65:20 5 2026-04-24 11:42:15
203 Main Clinic โ€” Emma Lopez 22 20 2 90.9% 7s 4:10 58:00 3 2026-04-24 11:42:15
204 Main Clinic โ€” Frank Williams 8 5 3 62.5% 9s 2:30 15:00 0 2026-04-24 11:42:15
301 Main Clinic โ€” Grace Lee 9 9 0 100.0% 12s 4:40 32:40 11 2026-04-24 11:42:15
302 Main Clinic โ€” Henry Park 4 0 4 0.0% โ€” โ€” โ€” 0 2026-04-24 11:42:15
110 Surgery Center โ€” Sarah Brooks 18 17 1 94.4% 5s 3:15 55:10 2 2026-04-24 11:42:15
111 Surgery Center โ€” Marcus Tan 15 14 1 93.3% 6s 3:40 51:20 1 2026-04-24 11:42:15
115 Surgery Center โ€” OR-1 Nurse 11 11 0 100.0% 4s 2:35 28:25 0 2026-04-24 11:42:15
116 Surgery Center โ€” OR-2 Nurse 9 9 0 100.0% 5s 2:55 26:15 0 2026-04-24 11:42:15
131 Surgery Center โ€” Dr. Reyes 14 13 1 92.9% 16s 7:00 91:00 8 2026-04-24 11:42:15
401 Billing Office โ€” Patricia Hughes 41 38 3 92.7% 22s 4:45 180:30 6 2026-04-24 11:42:15
402 Billing Office โ€” Raj Mehta 37 33 4 89.2% 18s 4:25 145:45 4 2026-04-24 11:42:15
403 Billing Office โ€” Sofia Rivera 28 22 6 78.6% 35s 5:10 113:40 2 2026-04-24 11:42:15
404 Billing Office โ€” Tom Novak 19 8 11 42.1% โ€” โ€” 10:40 0 2026-04-24 11:42:15
410 Billing Office โ€” Insurance Desk 22 21 1 95.5% 9s 6:05 127:45 3 2026-04-24 11:42:15