| Queue | Offered | Answered | Abandoned | Avg Wait | Longest | SL 60s | Avg Talk | Abandon % |
|---|---|---|---|---|---|---|---|---|
| Main Clinic — Main Queue (700) | 47 | 41 | 6 | 0:22 | 1:47 | 87.2% | 3:12 | 12.8% |
| Main Clinic — Billing Queue (701) | 12 | 12 | 0 | 0:08 | 0:24 | 100.0% | 4:35 | 0.0% |
| Surgery Center — Surgery Intake (750) | 38 | 34 | 4 | 0:18 | 1:22 | 89.5% | 4:02 | 10.5% |
| Surgery Center — Recovery Hotline (751) | 22 | 22 | 0 | 0:11 | 0:31 | 100.0% | 2:54 | 0.0% |
| Billing Office — Collections Queue (780) | 64 | 51 | 13 | 0:41 | 3:12 | 65.6% | 5:18 | 20.3% |
| Billing Office — Insurance Queue (781) | 29 | 28 | 1 | 0:14 | 0:52 | 93.1% | 6:45 | 3.4% |