◉ DEMO MODE — All data is simulated for Acme Medical Group

Queue Agent Report

Agent-by-queue performance: calls taken, average handle time, service-level contribution.
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Location ExtAgentQueue Calls TakenAvg TalkAvg Idle LongestSL Contrib
Main Clinic 101 Alice Morgan Main Queue 34 5:49 3:50 11:12 84%
Main Clinic 101 Alice Morgan Billing Queue 35 3:34 1:31 11:51 61%
Main Clinic 103 Carla Diaz Main Queue 32 5:27 2:32 13:30 74%
Main Clinic 103 Carla Diaz Billing Queue 12 3:28 3:30 11:21 62%
Main Clinic 104 Diego Nguyen Main Queue 15 5:59 1:05 5:04 82%
Main Clinic 104 Diego Nguyen Billing Queue 18 4:52 2:10 8:57 76%
Main Clinic 201 Dr. Patel Main Queue 25 4:49 2:56 12:08 80%
Main Clinic 201 Dr. Patel Billing Queue 5 5:50 1:31 11:18 95%
Main Clinic 202 Dr. Kwon Main Queue 11 3:34 2:14 7:15 73%
Main Clinic 202 Dr. Kwon Billing Queue 35 5:44 1:19 7:47 90%
Main Clinic 301 Grace Lee Main Queue 12 2:50 3:32 9:01 84%
Surgery Center 110 Sarah Brooks Recovery Hotline 30 3:56 0:55 11:09 78%
Surgery Center 111 Marcus Tan Recovery Hotline 30 4:43 3:26 11:06 86%
Surgery Center 112 Olivia Wade Surgery Intake 4 2:00 3:14 6:03 73%
Surgery Center 112 Olivia Wade Recovery Hotline 20 4:39 2:48 4:12 77%
Surgery Center 116 OR-2 Nurse Surgery Intake 34 4:39 1:36 14:21 76%
Surgery Center 116 OR-2 Nurse Recovery Hotline 27 2:41 2:00 9:55 79%
Surgery Center 117 OR-3 Nurse Recovery Hotline 26 2:10 3:09 8:42 88%
Surgery Center 130 Recovery Desk Surgery Intake 29 2:01 3:24 9:46 67%
Surgery Center 130 Recovery Desk Recovery Hotline 8 5:36 3:35 8:11 61%
Surgery Center 131 Dr. Reyes Surgery Intake 35 3:42 1:39 7:23 60%
Billing Office 402 Raj Mehta Insurance Queue 27 4:38 3:49 10:28 76%
Billing Office 403 Sofia Rivera Collections Queue 35 2:46 2:54 8:57 84%
Billing Office 404 Tom Novak Collections Queue 28 2:39 2:06 10:14 77%
Billing Office 404 Tom Novak Insurance Queue 12 5:02 3:20 9:18 67%
Billing Office 410 Insurance Desk Collections Queue 10 4:26 1:41 12:32 61%
Billing Office 410 Insurance Desk Insurance Queue 35 3:51 1:37 12:52 76%
Billing Office 411 Claims Review Collections Queue 24 5:45 1:38 9:09 64%
Billing Office 411 Claims Review Insurance Queue 35 5:59 1:14 9:16 96%