◉ DEMO MODE — All data is simulated for Acme Medical Group

Queue Agent Report

Agent-by-queue performance: calls taken, average handle time, service-level contribution.
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Location ExtAgentQueue Calls TakenAvg TalkAvg Idle LongestSL Contrib
Main Clinic 101 Alice Morgan Main Queue 16 5:31 1:35 8:46 82%
Main Clinic 101 Alice Morgan Billing Queue 30 2:54 3:37 5:49 93%
Main Clinic 102 Bob Chen Main Queue 32 4:48 0:30 8:54 67%
Main Clinic 102 Bob Chen Billing Queue 5 3:04 1:42 14:03 100%
Main Clinic 103 Carla Diaz Main Queue 24 4:16 1:42 6:16 91%
Main Clinic 104 Diego Nguyen Main Queue 19 2:46 2:31 5:12 70%
Main Clinic 104 Diego Nguyen Billing Queue 35 4:57 3:57 8:07 64%
Main Clinic 202 Dr. Kwon Main Queue 30 2:31 0:48 12:43 62%
Main Clinic 203 Emma Lopez Main Queue 4 5:57 0:32 11:34 86%
Main Clinic 301 Grace Lee Main Queue 27 5:11 3:13 5:29 85%
Main Clinic 301 Grace Lee Billing Queue 17 3:11 2:57 14:40 92%
Surgery Center 112 Olivia Wade Recovery Hotline 29 3:42 3:51 4:56 78%
Surgery Center 116 OR-2 Nurse Surgery Intake 33 2:01 0:41 14:08 60%
Surgery Center 117 OR-3 Nurse Recovery Hotline 14 2:29 3:24 12:11 60%
Billing Office 402 Raj Mehta Insurance Queue 35 4:15 1:34 5:06 92%
Billing Office 403 Sofia Rivera Collections Queue 31 3:54 0:33 8:37 69%
Billing Office 403 Sofia Rivera Insurance Queue 4 4:31 1:47 10:12 90%
Billing Office 404 Tom Novak Collections Queue 35 3:40 2:59 14:00 63%
Billing Office 404 Tom Novak Insurance Queue 22 2:10 3:25 10:35 81%
Billing Office 410 Insurance Desk Collections Queue 35 2:59 3:41 12:09 90%
Billing Office 410 Insurance Desk Insurance Queue 6 5:53 1:24 4:08 86%
Billing Office 411 Claims Review Insurance Queue 14 5:25 2:39 8:36 62%