Queue Agent Report

Agent-by-queue performance: calls taken, average handle time, service-level contribution.

Location	Ext	Agent	Queue	Calls Taken	Avg Talk	Avg Idle	Longest	SL Contrib
Main Clinic	101	Alice Morgan	Main Queue	11	3:27	2:07	14:42	63%
Main Clinic	102	Bob Chen	Main Queue	32	4:00	2:30	4:22	61%
Main Clinic	102	Bob Chen	Billing Queue	12	4:20	2:21	10:35	73%
Main Clinic	103	Carla Diaz	Main Queue	8	2:30	1:29	13:04	86%
Main Clinic	103	Carla Diaz	Billing Queue	28	2:41	2:58	9:53	61%
Main Clinic	104	Diego Nguyen	Billing Queue	7	2:20	1:05	9:21	86%
Main Clinic	203	Emma Lopez	Billing Queue	22	5:28	0:42	4:14	62%
Main Clinic	301	Grace Lee	Main Queue	28	3:22	0:33	5:10	79%
Main Clinic	301	Grace Lee	Billing Queue	21	2:23	3:10	11:39	63%
Surgery Center	110	Sarah Brooks	Surgery Intake	18	4:30	2:37	9:11	75%
Surgery Center	110	Sarah Brooks	Recovery Hotline	3	2:14	3:54	13:48	67%
Surgery Center	111	Marcus Tan	Surgery Intake	28	4:05	2:00	7:58	69%
Surgery Center	111	Marcus Tan	Recovery Hotline	24	5:21	2:42	10:37	89%
Surgery Center	112	Olivia Wade	Surgery Intake	10	2:27	2:41	5:15	82%
Surgery Center	112	Olivia Wade	Recovery Hotline	23	2:20	3:07	10:19	62%
Surgery Center	115	OR-1 Nurse	Surgery Intake	17	4:24	1:21	4:42	100%
Surgery Center	115	OR-1 Nurse	Recovery Hotline	30	5:22	1:55	7:03	74%
Surgery Center	116	OR-2 Nurse	Surgery Intake	11	2:39	3:24	10:22	86%
Surgery Center	116	OR-2 Nurse	Recovery Hotline	11	4:47	0:34	9:27	70%
Surgery Center	130	Recovery Desk	Surgery Intake	8	4:46	2:11	8:00	63%
Surgery Center	131	Dr. Reyes	Surgery Intake	3	2:46	3:00	5:25	64%
Billing Office	403	Sofia Rivera	Collections Queue	10	3:33	3:47	7:21	68%
Billing Office	403	Sofia Rivera	Insurance Queue	7	3:55	3:34	11:20	86%
Billing Office	404	Tom Novak	Collections Queue	4	5:58	1:47	12:12	86%
Billing Office	410	Insurance Desk	Collections Queue	4	3:27	4:00	9:50	67%
Billing Office	410	Insurance Desk	Insurance Queue	21	4:50	2:33	11:33	86%
Billing Office	411	Claims Review	Collections Queue	13	5:11	2:18	4:09	98%