◉ DEMO MODE — All data is simulated for Acme Medical Group

Queue Agent Report

Agent-by-queue performance: calls taken, average handle time, service-level contribution.
Export CSV
Location ExtAgentQueue Calls TakenAvg TalkAvg Idle LongestSL Contrib
Main Clinic 101 Alice Morgan Billing Queue 26 2:13 3:10 4:47 88%
Main Clinic 102 Bob Chen Main Queue 30 3:22 1:12 10:48 96%
Main Clinic 102 Bob Chen Billing Queue 28 5:43 1:32 6:10 93%
Main Clinic 103 Carla Diaz Billing Queue 15 3:33 1:13 7:19 88%
Main Clinic 104 Diego Nguyen Main Queue 3 5:22 3:49 8:20 76%
Main Clinic 104 Diego Nguyen Billing Queue 31 4:17 2:57 13:17 83%
Main Clinic 201 Dr. Patel Main Queue 7 4:50 1:42 12:04 94%
Main Clinic 201 Dr. Patel Billing Queue 31 4:57 3:48 13:33 86%
Main Clinic 202 Dr. Kwon Billing Queue 5 5:34 0:41 7:31 88%
Main Clinic 203 Emma Lopez Billing Queue 16 5:44 2:26 13:40 84%
Main Clinic 301 Grace Lee Main Queue 10 4:19 0:33 13:31 74%
Main Clinic 301 Grace Lee Billing Queue 5 3:16 1:35 14:10 76%
Surgery Center 110 Sarah Brooks Recovery Hotline 10 5:08 3:29 13:26 92%
Surgery Center 111 Marcus Tan Surgery Intake 8 2:57 1:02 4:29 84%
Surgery Center 112 Olivia Wade Recovery Hotline 23 5:25 3:26 14:01 74%
Surgery Center 117 OR-3 Nurse Surgery Intake 17 2:55 1:20 12:00 77%
Surgery Center 117 OR-3 Nurse Recovery Hotline 17 5:51 1:32 5:28 75%
Surgery Center 130 Recovery Desk Recovery Hotline 33 2:48 1:16 4:00 63%
Surgery Center 131 Dr. Reyes Surgery Intake 19 5:36 2:29 6:59 77%
Billing Office 402 Raj Mehta Collections Queue 7 3:36 2:43 10:03 75%
Billing Office 403 Sofia Rivera Collections Queue 14 5:22 2:50 11:55 77%
Billing Office 403 Sofia Rivera Insurance Queue 34 4:55 1:10 7:58 80%
Billing Office 404 Tom Novak Collections Queue 5 2:37 3:29 11:40 82%
Billing Office 404 Tom Novak Insurance Queue 8 3:55 3:52 4:45 68%
Billing Office 410 Insurance Desk Insurance Queue 21 3:29 1:45 6:55 85%
Billing Office 411 Claims Review Collections Queue 6 5:32 3:49 6:41 98%
Billing Office 411 Claims Review Insurance Queue 31 5:34 1:24 7:54 100%