| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 111 | Marcus Tan | Recovery Hotline | 22 | 5:03 | 0:54 | 14:29 | 63% |
| 112 | Olivia Wade | Surgery Intake | 17 | 5:12 | 0:53 | 9:12 | 70% |
| 112 | Olivia Wade | Recovery Hotline | 4 | 3:20 | 1:52 | 9:18 | 98% |
| 117 | OR-3 Nurse | Recovery Hotline | 21 | 2:42 | 3:42 | 12:52 | 74% |
| 130 | Recovery Desk | Recovery Hotline | 7 | 2:41 | 1:29 | 8:43 | 71% |
| 131 | Dr. Reyes | Surgery Intake | 22 | 4:37 | 3:37 | 10:50 | 82% |