| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 111 | Marcus Tan | Surgery Intake | 27 | 3:57 | 0:41 | 7:06 | 86% |
| 115 | OR-1 Nurse | Surgery Intake | 35 | 2:59 | 1:52 | 8:12 | 85% |
| 115 | OR-1 Nurse | Recovery Hotline | 22 | 5:28 | 3:04 | 4:08 | 100% |
| 116 | OR-2 Nurse | Recovery Hotline | 18 | 5:25 | 1:19 | 10:16 | 84% |
| 117 | OR-3 Nurse | Recovery Hotline | 34 | 2:50 | 2:08 | 10:20 | 76% |
| 130 | Recovery Desk | Surgery Intake | 25 | 3:51 | 2:38 | 10:02 | 100% |
| 130 | Recovery Desk | Recovery Hotline | 29 | 3:03 | 1:46 | 4:01 | 96% |
| 131 | Dr. Reyes | Surgery Intake | 16 | 5:35 | 1:50 | 11:12 | 81% |
| 131 | Dr. Reyes | Recovery Hotline | 10 | 5:59 | 3:39 | 8:57 | 62% |