| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 110 | Sarah Brooks | Surgery Intake | 33 | 4:09 | 0:59 | 6:02 | 63% |
| 110 | Sarah Brooks | Recovery Hotline | 24 | 4:59 | 2:11 | 7:00 | 78% |
| 111 | Marcus Tan | Recovery Hotline | 9 | 5:02 | 1:12 | 12:24 | 62% |
| 112 | Olivia Wade | Surgery Intake | 12 | 2:54 | 1:48 | 7:59 | 77% |
| 112 | Olivia Wade | Recovery Hotline | 3 | 5:24 | 1:46 | 7:11 | 71% |
| 115 | OR-1 Nurse | Surgery Intake | 28 | 5:09 | 2:27 | 7:53 | 61% |
| 115 | OR-1 Nurse | Recovery Hotline | 12 | 5:35 | 2:34 | 14:54 | 78% |
| 116 | OR-2 Nurse | Surgery Intake | 33 | 5:07 | 3:14 | 8:56 | 63% |
| 117 | OR-3 Nurse | Recovery Hotline | 31 | 5:11 | 1:22 | 8:33 | 70% |
| 131 | Dr. Reyes | Recovery Hotline | 29 | 2:25 | 3:49 | 14:03 | 63% |