| Ext | Agent | Queue | Calls Taken | Avg Talk | Avg Idle | Longest | SL Contrib |
|---|---|---|---|---|---|---|---|
| 112 | Olivia Wade | Surgery Intake | 24 | 5:31 | 3:40 | 4:41 | 62% |
| 115 | OR-1 Nurse | Recovery Hotline | 4 | 2:40 | 2:38 | 4:34 | 81% |
| 116 | OR-2 Nurse | Recovery Hotline | 15 | 3:12 | 1:01 | 5:18 | 76% |
| 117 | OR-3 Nurse | Surgery Intake | 19 | 5:18 | 1:52 | 9:47 | 73% |
| 117 | OR-3 Nurse | Recovery Hotline | 9 | 2:35 | 0:39 | 4:32 | 86% |
| 131 | Dr. Reyes | Surgery Intake | 32 | 3:44 | 3:12 | 7:23 | 95% |