◉ DEMO MODE — All data is simulated for Acme Medical Group
OpsVoice
Hub
📍
Surgery Center
· New Jersey
▼
🏢 All Locations
Roll-up across all PBXes
New Jersey
📍 Main Clinic
acme-main-pbx
📍 Surgery Center
acme-surgery-pbx
Florida
📍 Billing Office
acme-billing-pbx
Live
Reports
▼
Queue Stats
Extension Stats
Analytics
▼
Call Volume Trends
Service Level Dashboard
Staffing Insights
Admin
▼
System Panel Groups
System Panel Statuses
Spy Group Manager
Tenant Holidays
Directory
▼
Extensions
Call Routing
▼
Destinations
Telephone Numbers
Schedules
Call Queues
Hunt Lists
Global Call Blocking
Agent Finders
Menus
▼
Auto-Attendants
Records & Greetings
Features
▼
Workgroups
Workgroup Administrators
Parking Lots
Conference Rooms
History
▼
Recorded Calls
Call Detail Reports
Extension Report
Answered Queue Report
Unanswered Queue Report
Queue Agent TimeCard
Queue Agent Report
admin@acmemed.example
Exit Demo
Call Queues
Queue configuration — strategy, members, timeout, and failure destination. Live stats on the Queue Stats report page.
+ New Queue
💡 Queues distribute inbound calls across multiple agents. For sequential "hunt" behavior with a single ringing agent at a time, use a Hunt List instead.
Queue
Name
Strategy
Timeout
Max Wait
Members Ready
Member Exts
On Failure
750
Surgery Intake
ringall
25s
unlimited
3 of 3
110
111
112
Voicemail
751
Recovery Hotline
firstavailable
15s
unlimited
1 of 2
130
131
Ring to OR Nurse