◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-surgery-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
87.8%
calls ans. within target
Answered < 30s
85.9%
fast pickup rate
Abandon Rate
5.2%
callers who hung up
Avg Wait
41s
before answer
Longest Wait
4:20
worst caller experience
Total Calls
425
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
750 Surgery Intake 74.4% 239 27 42s ▼ Down
751 Recovery Hotline 92.1% 362 44 19s ▲ Up