◉ DEMO MODE — All data is simulated for Acme Medical Group

Service Level Dashboard — acme-surgery-pbx

How well are you hitting SLAs? Answer-within-30s %, abandon rate, and longest wait — the numbers customers feel.
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SLA (target 80%)
80.0%
calls ans. within target
Answered < 30s
68.1%
fast pickup rate
Abandon Rate
8.8%
callers who hung up
Avg Wait
41s
before answer
Longest Wait
5:16
worst caller experience
Total Calls
427
last 7 days

SLA % — 7-Day Trend

Abandon Rate — 7-Day Trend

Service Level by Queue (worst first — where to focus)

QueueSLAAnswered AbandonedAvg WaitTrend
750 Surgery Intake 71.9% 417 35 16s ▼ Down
751 Recovery Hotline 80.8% 210 28 59s ▲ Up