| Name | Description | Scope | Action | Target | Actions |
|---|---|---|---|---|---|
| Collections Queue | Direct to collections agents | Billing Office | Queue | 780 — Collections | Edit |
| AR Rollover | Hunts AR team sequentially | Billing Office | Hunt List | 690 — AR Rollover | Edit |
| Billing Closed | Plays closed message + VM | Billing Office | Announcement | Billing closed greeting | Edit |
| Corporate IVR | Top-level phone tree | Tenant-wide | IVR | #1 — Main Menu | Edit |
| Hangup | Hard disconnect | Tenant-wide | Hangup | — | Edit |