| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:58:42 | 781 Insurance Queue | Unknown <UNKNOWN> | 3:08 | TIMEOUT — max wait exceeded |
| 2026-04-24 15:44:35 | 780 Collections Queue | Patient <856-555-0420> | 1:37 | EXITEMPTY — no agents available |
| 2026-04-24 15:13:16 | 781 Insurance Queue | Unknown <UNKNOWN> | 3:16 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:46:54 | 781 Insurance Queue | Unknown <UNKNOWN> | 3:20 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:31:36 | 780 Collections Queue | Unknown <UNKNOWN> | 0:11 | EXITWITHKEY — caller pressed key |
| 2026-04-24 12:04:41 | 780 Collections Queue | Unknown <UNKNOWN> | 0:09 | EXITEMPTY — no agents available |
| 2026-04-24 12:00:28 | 780 Collections Queue | Patient <856-555-0420> | 0:19 | EXITWITHKEY — caller pressed key |
| 2026-04-24 11:44:12 | 781 Insurance Queue | Patient <856-555-0420> | 3:59 | EXITEMPTY — no agents available |
| 2026-04-24 11:42:56 | 781 Insurance Queue | Jane Smith <732-555-0187> | 2:19 | EXITEMPTY — no agents available |
| 2026-04-24 11:23:10 | 781 Insurance Queue | Patient <856-555-0420> | 2:44 | EXITEMPTY — no agents available |
| 2026-04-24 10:06:37 | 780 Collections Queue | Jane Smith <732-555-0187> | 4:28 | EXITEMPTY — no agents available |
| 2026-04-24 09:56:31 | 780 Collections Queue | Jane Smith <732-555-0187> | 4:32 | TIMEOUT — max wait exceeded |
| 2026-04-24 09:39:48 | 781 Insurance Queue | Patient <856-555-0420> | 1:46 | EXITWITHKEY — caller pressed key |
| 2026-04-24 08:45:56 | 781 Insurance Queue | Patient <856-555-0420> | 3:17 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:05:09 | 780 Collections Queue | Unknown <UNKNOWN> | 4:32 | EXITWITHKEY — caller pressed key |