| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 15:52:39 | 780 Collections Queue | Patient <856-555-0420> | 0:42 | TIMEOUT — max wait exceeded |
| 2026-04-24 15:41:56 | 781 Insurance Queue | John Carter <908-555-0143> | 3:48 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:43:37 | 781 Insurance Queue | Patient <856-555-0420> | 1:40 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:37:17 | 781 Insurance Queue | Patient <856-555-0420> | 3:43 | ABANDON — caller hung up |
| 2026-04-24 14:13:27 | 781 Insurance Queue | Jane Smith <732-555-0187> | 0:40 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:05:44 | 780 Collections Queue | Jane Smith <732-555-0187> | 4:20 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:23:38 | 781 Insurance Queue | Jane Smith <732-555-0187> | 1:17 | EXITEMPTY — no agents available |
| 2026-04-24 13:00:12 | 780 Collections Queue | Unknown <UNKNOWN> | 3:49 | ABANDON — caller hung up |
| 2026-04-24 11:47:12 | 781 Insurance Queue | John Carter <908-555-0143> | 3:44 | EXITEMPTY — no agents available |
| 2026-04-24 11:03:25 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:17 | EXITWITHKEY — caller pressed key |
| 2026-04-24 10:10:46 | 780 Collections Queue | Unknown <UNKNOWN> | 4:05 | TIMEOUT — max wait exceeded |
| 2026-04-24 10:07:29 | 780 Collections Queue | Patient <856-555-0420> | 3:43 | EXITEMPTY — no agents available |
| 2026-04-24 09:11:23 | 781 Insurance Queue | Unknown <UNKNOWN> | 2:42 | ABANDON — caller hung up |
| 2026-04-24 08:38:55 | 781 Insurance Queue | Jane Smith <732-555-0187> | 4:15 | EXITEMPTY — no agents available |
| 2026-04-24 08:23:40 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:48 | EXITEMPTY — no agents available |