| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 14:46:52 | 780 Collections Queue | Patient <856-555-0420> | 4:00 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:45:13 | 780 Collections Queue | John Carter <908-555-0143> | 2:28 | ABANDON — caller hung up |
| 2026-04-24 14:31:46 | 780 Collections Queue | John Carter <908-555-0143> | 0:56 | EXITEMPTY — no agents available |
| 2026-04-24 14:05:11 | 780 Collections Queue | John Carter <908-555-0143> | 1:54 | ABANDON — caller hung up |
| 2026-04-24 12:58:19 | 780 Collections Queue | Jane Smith <732-555-0187> | 3:31 | EXITEMPTY — no agents available |
| 2026-04-24 12:42:45 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:51 | ABANDON — caller hung up |
| 2026-04-24 12:40:24 | 780 Collections Queue | John Carter <908-555-0143> | 2:16 | TIMEOUT — max wait exceeded |
| 2026-04-24 11:48:28 | 781 Insurance Queue | Patient <856-555-0420> | 2:52 | EXITEMPTY — no agents available |
| 2026-04-24 10:09:51 | 780 Collections Queue | Unknown <UNKNOWN> | 2:36 | TIMEOUT — max wait exceeded |
| 2026-04-24 10:03:01 | 780 Collections Queue | Patient <856-555-0420> | 4:04 | ABANDON — caller hung up |
| 2026-04-24 09:42:39 | 781 Insurance Queue | Patient <856-555-0420> | 2:59 | ABANDON — caller hung up |
| 2026-04-24 09:36:49 | 780 Collections Queue | Patient <856-555-0420> | 2:22 | ABANDON — caller hung up |
| 2026-04-24 09:04:26 | 780 Collections Queue | Patient <856-555-0420> | 4:54 | EXITWITHKEY — caller pressed key |
| 2026-04-24 08:13:41 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:59 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:03:00 | 780 Collections Queue | John Carter <908-555-0143> | 1:07 | ABANDON — caller hung up |