| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:19:37 | 780 Collections Queue | John Carter <908-555-0143> | 2:13 | EXITEMPTY — no agents available |
| 2026-04-24 15:16:06 | 781 Insurance Queue | Patient <856-555-0420> | 1:23 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:59:09 | 781 Insurance Queue | Patient <856-555-0420> | 0:51 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:39:47 | 780 Collections Queue | Jane Smith <732-555-0187> | 2:15 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:23:54 | 780 Collections Queue | Jane Smith <732-555-0187> | 4:48 | ABANDON — caller hung up |
| 2026-04-24 13:59:55 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:35 | ABANDON — caller hung up |
| 2026-04-24 13:34:29 | 780 Collections Queue | Jane Smith <732-555-0187> | 2:16 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:02:38 | 781 Insurance Queue | Patient <856-555-0420> | 1:37 | TIMEOUT — max wait exceeded |
| 2026-04-24 12:53:49 | 781 Insurance Queue | Patient <856-555-0420> | 4:17 | ABANDON — caller hung up |
| 2026-04-24 12:51:22 | 780 Collections Queue | Unknown <UNKNOWN> | 0:47 | EXITEMPTY — no agents available |
| 2026-04-24 10:39:04 | 781 Insurance Queue | Patient <856-555-0420> | 1:15 | TIMEOUT — max wait exceeded |
| 2026-04-24 10:26:49 | 781 Insurance Queue | Unknown <UNKNOWN> | 1:19 | EXITEMPTY — no agents available |
| 2026-04-24 09:57:39 | 780 Collections Queue | Jane Smith <732-555-0187> | 3:43 | TIMEOUT — max wait exceeded |
| 2026-04-24 09:07:49 | 780 Collections Queue | Unknown <UNKNOWN> | 3:45 | EXITWITHKEY — caller pressed key |
| 2026-04-24 08:16:37 | 780 Collections Queue | John Carter <908-555-0143> | 4:37 | EXITEMPTY — no agents available |