| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:59:49 | 701 Billing Queue | Patient <856-555-0420> | 0:37 | EXITEMPTY — no agents available |
| 2026-04-24 16:47:36 | 700 Main Queue | Unknown <UNKNOWN> | 4:26 | TIMEOUT — max wait exceeded |
| 2026-04-24 16:28:52 | 701 Billing Queue | Patient <856-555-0420> | 1:52 | ABANDON — caller hung up |
| 2026-04-24 15:06:05 | 700 Main Queue | Unknown <UNKNOWN> | 4:49 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:20:21 | 700 Main Queue | Patient <856-555-0420> | 4:40 | EXITEMPTY — no agents available |
| 2026-04-24 13:53:56 | 700 Main Queue | Jane Smith <732-555-0187> | 4:42 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:50:03 | 700 Main Queue | Unknown <UNKNOWN> | 4:17 | EXITEMPTY — no agents available |
| 2026-04-24 13:39:35 | 701 Billing Queue | Jane Smith <732-555-0187> | 0:51 | ABANDON — caller hung up |
| 2026-04-24 10:45:13 | 700 Main Queue | Patient <856-555-0420> | 4:57 | ABANDON — caller hung up |
| 2026-04-24 09:06:44 | 701 Billing Queue | John Carter <908-555-0143> | 4:22 | ABANDON — caller hung up |
| 2026-04-24 08:59:47 | 701 Billing Queue | Jane Smith <732-555-0187> | 0:45 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:57:30 | 701 Billing Queue | John Carter <908-555-0143> | 2:21 | EXITEMPTY — no agents available |
| 2026-04-24 08:39:02 | 701 Billing Queue | Unknown <UNKNOWN> | 4:54 | EXITWITHKEY — caller pressed key |
| 2026-04-24 08:14:27 | 701 Billing Queue | Patient <856-555-0420> | 1:28 | ABANDON — caller hung up |
| 2026-04-24 08:08:55 | 701 Billing Queue | Patient <856-555-0420> | 4:52 | EXITEMPTY — no agents available |