| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:41:32 | 700 Main Queue | John Carter <908-555-0143> | 0:57 | TIMEOUT — max wait exceeded |
| 2026-04-24 16:07:12 | 700 Main Queue | Jane Smith <732-555-0187> | 2:33 | EXITEMPTY — no agents available |
| 2026-04-24 15:21:04 | 701 Billing Queue | Unknown <UNKNOWN> | 4:05 | ABANDON — caller hung up |
| 2026-04-24 14:54:14 | 700 Main Queue | Jane Smith <732-555-0187> | 4:20 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:49:00 | 701 Billing Queue | Jane Smith <732-555-0187> | 0:54 | ABANDON — caller hung up |
| 2026-04-24 13:29:03 | 700 Main Queue | John Carter <908-555-0143> | 1:02 | ABANDON — caller hung up |
| 2026-04-24 13:22:56 | 701 Billing Queue | Patient <856-555-0420> | 3:18 | ABANDON — caller hung up |
| 2026-04-24 13:18:03 | 701 Billing Queue | Jane Smith <732-555-0187> | 4:54 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:17:53 | 701 Billing Queue | Jane Smith <732-555-0187> | 1:48 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:14:13 | 700 Main Queue | Unknown <UNKNOWN> | 2:56 | ABANDON — caller hung up |
| 2026-04-24 13:11:31 | 700 Main Queue | Unknown <UNKNOWN> | 2:28 | ABANDON — caller hung up |
| 2026-04-24 13:05:25 | 701 Billing Queue | Jane Smith <732-555-0187> | 0:24 | EXITEMPTY — no agents available |
| 2026-04-24 09:12:07 | 700 Main Queue | Jane Smith <732-555-0187> | 2:31 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:53:49 | 700 Main Queue | Patient <856-555-0420> | 2:20 | EXITEMPTY — no agents available |
| 2026-04-24 08:00:26 | 701 Billing Queue | John Carter <908-555-0143> | 3:46 | TIMEOUT — max wait exceeded |