| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:32:46 | 700 Main Queue | John Carter <908-555-0143> | 0:46 | TIMEOUT — max wait exceeded |
| 2026-04-24 15:08:02 | 700 Main Queue | Jane Smith <732-555-0187> | 4:51 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:58:15 | 701 Billing Queue | John Carter <908-555-0143> | 2:44 | EXITEMPTY — no agents available |
| 2026-04-24 13:52:56 | 700 Main Queue | Jane Smith <732-555-0187> | 3:47 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:23:56 | 700 Main Queue | John Carter <908-555-0143> | 0:23 | EXITWITHKEY — caller pressed key |
| 2026-04-24 13:18:48 | 700 Main Queue | Jane Smith <732-555-0187> | 1:19 | EXITEMPTY — no agents available |
| 2026-04-24 13:12:42 | 701 Billing Queue | John Carter <908-555-0143> | 0:35 | TIMEOUT — max wait exceeded |
| 2026-04-24 12:53:18 | 701 Billing Queue | Unknown <UNKNOWN> | 1:59 | EXITWITHKEY — caller pressed key |
| 2026-04-24 12:48:21 | 701 Billing Queue | Unknown <UNKNOWN> | 2:23 | EXITWITHKEY — caller pressed key |
| 2026-04-24 12:03:01 | 700 Main Queue | John Carter <908-555-0143> | 1:43 | TIMEOUT — max wait exceeded |
| 2026-04-24 11:56:29 | 700 Main Queue | Jane Smith <732-555-0187> | 2:06 | EXITEMPTY — no agents available |
| 2026-04-24 11:40:00 | 700 Main Queue | Patient <856-555-0420> | 0:07 | ABANDON — caller hung up |
| 2026-04-24 11:30:35 | 701 Billing Queue | Patient <856-555-0420> | 4:13 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:58:40 | 701 Billing Queue | Unknown <UNKNOWN> | 4:15 | TIMEOUT — max wait exceeded |
| 2026-04-24 08:46:33 | 700 Main Queue | John Carter <908-555-0143> | 1:03 | EXITWITHKEY — caller pressed key |