| Time | Queue | Caller | Wait Before Drop | Reason |
|---|---|---|---|---|
| 2026-04-24 16:38:19 | 700 Main Queue | Patient <856-555-0420> | 2:20 | EXITEMPTY — no agents available |
| 2026-04-24 16:20:02 | 700 Main Queue | Patient <856-555-0420> | 3:56 | EXITEMPTY — no agents available |
| 2026-04-24 15:44:06 | 701 Billing Queue | Patient <856-555-0420> | 2:19 | ABANDON — caller hung up |
| 2026-04-24 15:20:13 | 701 Billing Queue | Unknown <UNKNOWN> | 2:03 | EXITWITHKEY — caller pressed key |
| 2026-04-24 14:58:34 | 701 Billing Queue | Unknown <UNKNOWN> | 0:32 | TIMEOUT — max wait exceeded |
| 2026-04-24 14:24:23 | 700 Main Queue | Unknown <UNKNOWN> | 1:05 | TIMEOUT — max wait exceeded |
| 2026-04-24 13:14:55 | 700 Main Queue | John Carter <908-555-0143> | 3:49 | EXITEMPTY — no agents available |
| 2026-04-24 12:39:13 | 701 Billing Queue | Patient <856-555-0420> | 4:31 | EXITWITHKEY — caller pressed key |
| 2026-04-24 12:13:57 | 700 Main Queue | Jane Smith <732-555-0187> | 1:40 | EXITWITHKEY — caller pressed key |
| 2026-04-24 11:42:37 | 700 Main Queue | Unknown <UNKNOWN> | 2:53 | ABANDON — caller hung up |
| 2026-04-24 11:04:18 | 700 Main Queue | Unknown <UNKNOWN> | 4:46 | EXITWITHKEY — caller pressed key |
| 2026-04-24 09:43:00 | 700 Main Queue | Unknown <UNKNOWN> | 4:58 | EXITEMPTY — no agents available |
| 2026-04-24 09:25:17 | 700 Main Queue | Patient <856-555-0420> | 4:16 | EXITEMPTY — no agents available |
| 2026-04-24 09:15:10 | 701 Billing Queue | Jane Smith <732-555-0187> | 0:50 | ABANDON — caller hung up |
| 2026-04-24 08:44:13 | 700 Main Queue | Jane Smith <732-555-0187> | 3:51 | EXITEMPTY — no agents available |