| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 358 | 305 | 53 | 61 | 22h 47m | 7:07 | 85.2% |
| 102 | Bob Chen | 422 | 373 | 49 | 98 | 24h 27m | 9:49 | 88.4% |
| 103 | Carla Diaz | 350 | 317 | 33 | 23 | 13h 33m | 11:29 | 90.6% |
| 104 | Diego Nguyen | 340 | 283 | 57 | 37 | 14h 56m | 3:13 | 83.2% |
| 201 | Dr. Patel | 288 | 226 | 62 | 62 | 17h 57m | 9:44 | 78.5% |
| 202 | Dr. Kwon | 179 | 129 | 50 | 36 | 9h 8m | 3:33 | 72.1% |
| 203 | Emma Lopez | 195 | 149 | 46 | 112 | 7h 56m | 13:34 | 76.4% |
| 204 | Frank Williams | 437 | 414 | 23 | 105 | 30h 56m | 12:23 | 94.7% |
| 301 | Grace Lee | 262 | 207 | 55 | 76 | 7h 0m | 8:42 | 79.0% |
| 302 | Henry Park | 248 | 209 | 39 | 20 | 13h 21m | 13:25 | 84.3% |
| 401 | Front Desk | 150 | 77 | 73 | 110 | 3h 58m | 14:02 | 51.3% |
| 501 | Conference Rm | 424 | 397 | 27 | 79 | 17h 5m | 10:16 | 93.6% |