| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 349 | 327 | 22 | 70 | 17h 48m | 3:56 | 93.7% |
| 102 | Bob Chen | 90 | 31 | 59 | 72 | 2h 10m | 12:03 | 34.4% |
| 103 | Carla Diaz | 273 | 196 | 77 | 24 | 14h 2m | 4:20 | 71.8% |
| 104 | Diego Nguyen | 277 | 266 | 11 | 51 | 13h 53m | 10:06 | 96.0% |
| 201 | Dr. Patel | 361 | 284 | 77 | 117 | 21h 32m | 10:55 | 78.7% |
| 202 | Dr. Kwon | 225 | 170 | 55 | 69 | 10h 26m | 10:41 | 75.6% |
| 203 | Emma Lopez | 315 | 284 | 31 | 38 | 13h 38m | 4:19 | 90.2% |
| 204 | Frank Williams | 428 | 385 | 43 | 103 | 31h 0m | 4:45 | 90.0% |
| 301 | Grace Lee | 135 | 124 | 11 | 58 | 8h 34m | 5:34 | 91.9% |
| 302 | Henry Park | 393 | 388 | 5 | 71 | 27h 22m | 10:12 | 98.7% |
| 401 | Front Desk | 171 | 166 | 5 | 78 | 7h 42m | 7:23 | 97.1% |
| 501 | Conference Rm | 266 | 205 | 61 | 51 | 15h 56m | 13:11 | 77.1% |