| Ext | Name | Received | Answered | Missed | Outbound | Total Talk | Longest | Answer Rate |
|---|---|---|---|---|---|---|---|---|
| 101 | Alice Morgan | 85 | 22 | 63 | 99 | 0h 55m | 11:56 | 25.9% |
| 102 | Bob Chen | 274 | 264 | 10 | 59 | 8h 56m | 13:30 | 96.4% |
| 103 | Carla Diaz | 113 | 73 | 40 | 90 | 3h 58m | 11:24 | 64.6% |
| 104 | Diego Nguyen | 340 | 305 | 35 | 29 | 17h 37m | 9:34 | 89.7% |
| 201 | Dr. Patel | 231 | 217 | 14 | 64 | 13h 55m | 8:24 | 93.9% |
| 202 | Dr. Kwon | 219 | 205 | 14 | 76 | 16h 44m | 14:05 | 93.6% |
| 203 | Emma Lopez | 210 | 182 | 28 | 51 | 10h 3m | 14:54 | 86.7% |
| 204 | Frank Williams | 154 | 109 | 45 | 53 | 7h 10m | 11:18 | 70.8% |
| 301 | Grace Lee | 186 | 132 | 54 | 41 | 5h 56m | 6:20 | 71.0% |
| 302 | Henry Park | 318 | 298 | 20 | 117 | 9h 56m | 7:29 | 93.7% |
| 401 | Front Desk | 117 | 54 | 63 | 23 | 2h 12m | 3:30 | 46.2% |
| 501 | Conference Rm | 354 | 304 | 50 | 89 | 10h 38m | 14:33 | 85.9% |